Client Sales Executive

Bytes Software Services; Leatherhead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software services company in the UK is hiring a Client Sales Executive to develop and grow strategic accounts. The role involves executing sales processes, ensuring customer satisfaction, and maintaining strong relationships with clients. The ideal candidate will have a proven track record in customer service, a Bachelor’s Degree in a relevant field, and a passion for learning in the tech industry. Competitive career prospects are offered, along with a supportive and dynamic working environment.

Benefits

Support and training for career growth

Hybrid working environment

Regular company events

Qualifications

• Proven track record of excellent customer service within an IT Sales Support Role.
• Understanding of IT and Business IT challenges is desirable.
• Interest in furthering Sales career is advantageous.

Responsibilities

• Execute the sales process, including lead generation and closing deals.
• Work with Client Director to understand customer’s strategic direction.
• Maintain strong relationships with clients and provide excellent customer service.

Skills

Sales skills

Account development

Technical proficiency

Relationship building

Organisational skills

Commercial skills

Passion for learning

Education

Bachelor’s Degree in a relevant subject

Job description

POSITION DETAILS:

Position Title:

Reports to (POSITION):

Emily Pretorius

Team:

Department:

Grade ( If Applicable ):

BYTES:

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

• Over 800 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability

PURPOSE OF JOB:

To work alongside a Client Director as an account team, developing and growing strategic Bytes accounts. Jointly responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction. The Client Sales Executive will work collaboratively with the Client Director and Solutions Team to generate additional business opportunities through strong customer and vendor relationships.

KEY RESPONSIBILITIES:

• Sales Skills: Execution of the sales process including prospecting within clients and lead generation through to negotiation and closing deals alongside the Client Director. Utilisation of persuasion techniques and the ability to articulate the benefits of the Bytes portfolio effectively are also important.
• Account Development: Working with the Client Director to gain an understanding of the customer’s strategic direction and the creation of account plans/RAG matrix’s/client project tracking/vendor account mapping.
• Technical Proficiency: A good understanding of the products and solutions Bytes offer is crucial. This includes knowing the features, functionalities, and technical as well as commercial nuances. Matching these to the client’s need and future projects.
• Client Growth: Demonstrable growth of technology spread and spend, pipeline, GP and opportunities in the client base.
• Relationship Building: Building, expanding and maintaining strong relationships with clients is key. This involves understanding their needs, providing excellent customer service, and following up regularly.
• Organisational Skills: Managing multiple clients and sales processes requires strong organisational skills. Keeping track of meetings, follow-ups, CRM and sales targets is vital.
• Passion for Learning: The tech industry evolves rapidly, so a passion for continuous learning and staying updated with the latest trends and technologies and accreditation is important.
• Understanding of Microsoft funding programmes and ensuring that they are aligned to customers to increase value and maximise profit.
• Management of new solution demonstrations, supported by SME community and Client Director where necessary.
• Account Cadence: Working in conjunction with the Client Director to ensure regular contact and that key information is shared with Client sponsors to continuously demonstrate Bytes value.
• Commercial skills: Commercial acumen, negotiation skills, opportunity expansion and maximisation with services, training, support etc where available.

WIDER TEAM NETWORK

(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

• Sales, Solutions Team, Pre Sales, IT Value Management Team, Managed Vendor Services (Renewals), Consultancy, Purchasing, MS Operations & Service Operations

External

• Working directly with our mainstream Distributors & Partners and Key Vendors where we purchase directly

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Batchelor’s Degree in a relevant subject

DESIRABLE

Other Requirements

• Good understanding of IT (specifically software) and Business IT challenges.

DESIRABLE

• Interest in furthering Sales career by gaining supported experience dealing with customers.

ESSENTIAL

• A proven track record of excellent customer service within and IT Sales Support Role.