Client Relationship Lead, Healthcare Logistics

UPS; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Edinburgh is seeking a Client Relationship Manager to enhance customer service experience and provide effective service management. The ideal candidate will possess a Bachelor's degree in a related field and have experience in customer service management. Responsibilities include improving service quality, participating in customer agreements, and leading a team. This permanent position offers an opportunity to work in a dynamic environment focusing on client satisfaction.

Qualifications

• Experience managing a Customer Service function.
• Understanding of Central Lab and Clinical Trial supplies industry desired.
• Ability to think strategically and lead a team.

Responsibilities

• Improve customer service experience, facilitating organic growth.
• Participate in customer agreement of service standards.
• Work cross-functionally to meet customer requirements.

Skills

Customer service management

Strategic thinking

Communication skills

Analytical skills

Education

Bachelor's degree in a related field

Job description

A leading logistics company in Edinburgh is seeking a Client Relationship Manager to enhance customer service experience and provide effective service management. The ideal candidate will possess a Bachelor's degree in a related field and have experience in customer service management. Responsibilities include improving service quality, participating in customer agreements, and leading a team. This permanent position offers an opportunity to work in a dynamic environment focusing on client satisfaction.