Client Operations Executive

Hippo Digital; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital solutions provider is seeking a Client Operations Executive in Leeds to be the pivotal point for private sector accounts. The role involves managing Kimble and Salesforce, supporting pricing schedules, ensuring compliance, and collaborating across teams. Ideal candidates are proactive with problem-solving skills and experience in account management. This position offers a hybrid work model, combining remote work with occasional office presence in Leeds or Manchester.

Benefits

Contributory pension scheme

25 days holiday plus public holidays

Perkbox access for discounts

Critical illness cover

Life assurance

Volunteer days

Cycle-to-work scheme

Salary sacrifice scheme for electric vehicles

Season ticket loans

Financial and wellbeing sessions

Flexible benefits scheme

Qualifications

• Previous experience in an account executive or operations role is preferred.
• Must be proactive and capable of managing own workload.
• Comfortable working under minimal supervision.

Responsibilities

• Lead management for Kimble and Salesforce.
• Support pricing schedules for Statements of Work.
• Manage compliance checks for contractors.
• Act as the primary contact for Private Sector accounts.
• Produce financial analysis and forecasts.
• Manage project administration including onboarding.

Skills

Problem-Solving Skills

Independence & Initiative

Adaptability

Technical Proficiency

Attention to Detail

Communication

Tools

Kimble

Salesforce

HubSpot

Job description

About The Role

Hippo is on the lookout for a Client Operations Executive to join our growing team. In this role, you will be the dedicated ClientOps lead for our Private Sector accounts, providing vital support to our Business Development and Delivery teams.

This role sits at the heart of our operations; it is both internal and client facing, requiring a person who can represent Hippo with confidence and clarity.

If you are enthusiastic, organised, and thrive in a dynamic environment where no two days are the same, you’ll fit right in. We value people who are passionate about what they do and who take pride in supporting the success of the wider team.

The Role in a Nutshell

You will act as the operational backbone for our private sector engagements. Our ideal candidate is someone who is proactive and adaptable as this role involves a lot of context‑switching. You may find yourself moving from detailed data entry to high‑level client coordination in the same conversation.

While your primary focus is supporting our Private Sector accounts you are a team player who will provide general support to the wider ClientOps team as required to ensure seamless delivery.

Your core responsibilities will include:

• Systems Ownership (Kimble/Salesforce): Taking the lead on Kimble (Salesforce) management for your sector. This includes inputting new roles and proposals, and making necessary adjustments to ensure our project data is always accurate.
• SOW & Pricing Support: Providing ad‑hoc support with pricing schedules for new Statements of Work (SoWs) and contracts, ensuring the commercial details are correctly captured.
• Compliance & IR35: Responsible for managing IR35 checks for contractors, ensuring we remain compliant and that all assessments are completed diligently.
• Private Sector Support: Acting as the primary ClientOps point of contact for Client Partners and Delivery Partners within the Private Sector.
• Financial Analysis: Producing ad‑hoc analysis and financial forecasts to provide the data needed for client discussions.
• Resourcing & Onboarding: Managing the administration for new and existing projects, including CV formatting, security clearances and onboarding forms.
• Cross‑Sector Collaboration: Providing ad‑hoc support to the other ClientOps Executives to ensure the smooth running of the wider department.

About the Candidate

We aren't looking for a list of certificates. We are looking for a proactive professional who can work independently and take genuine ownership of their workload. This role also offers a hybrid working pattern. You can be based remotely within the UK however you will be required to work from our Leeds or Manchester City Centre offices to collaborate with your team, typically once a week as a minimum.

We’d love to hear from you if you can demonstrate:

• Problem‑Solving Skills: You have a logical, common‑sense approach to challenges and are passionate about finding solutions.
• Independence & Initiative: You are comfortable working under your own steam, managing your own diary, and delivering high levels of service without being micro‑managed.
• Adaptability: The ability to context‑switch effectively, staying organised even when priorities shift mid‑day.
• Technical Proficiency: Experience with CRM or PSA tools is essential; specific experience with Kimble (Salesforce) and HubSpot would be a significant advantage.
• Experience: Previous experience in an account executive or operations role. While Private Sector focus is key, experience with Public Sector clients is also a plus.
• Attention to Detail: A meticulous approach to accuracy, particularly regarding pricing schedules, IR35 compliance, and data entry.
• Communication: Excellent interpersonal skills with the ability to build effective working relationships across the wider Hippo team.

About The Company

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting

Hippo locations

We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We are on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on‑site at client locations or from your own home.

Diversity and Inclusion at Hippo Digital: A commitment to lasting change

At Hippo Digital, we’re wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it’s not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem‑solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.