Client Manager

Clover HR; Brierley Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable staffing agency is looking for an exceptional Client Manager to join their team in Brierley Hill. This customer service-focused role requires strong communication skills and confidence in tools like Excel and Google Sheets. The candidate will handle sales order processes, liaise with interior designers, and resolve customer queries while maintaining a positive attitude in a busy environment. Experience in the Furniture industry is a plus.

Qualifications

• Solid background in Customer Service.
• Experience dealing with B2C and B2B clients.
• Experience in the Furniture industry is attractive.

Responsibilities

• Communicating with customers in a professional manner.
• Sales order processing and administration.
• Liaising with Interior Designers.
• Resolving customer queries by phone and email.
• Continually updating the system.

Skills

Customer Service

Excel

Google Sheets

Shopify

Courier portal experience

Job description

Our successful and growing client is looking for an exceptional Client Manager to join their team.

In this largely customer service focused role, the successful candidate will be professional, articulate, experienced in dealing with both B2C and B2B, and have the capacity to communicate at all levels. You will have a solid background in Customer Service, be confident in Excel and Google Sheets, and ideally have Shopify and courier portal experience. Experience within the Furniture industry would be highly attractive but is not essential!

Responsibilities

• Communicating with customers in a professional manner.
• Sales order processing and administration.
• Liaising with Interior Designers.
• Resolving customer queries by phone and email.
• Continually updating the system.

Personal Skills

• Good written and verbal communication skills.
• A customer-driven approach with the ability to take a balanced view in resolving queries.
• Ability to prioritise their workload and complete tasks to tight deadlines.
• A positive attitude to work, offering flexibility, commitment, and support in a busy environment, including completing additional tasks and duties as requested by management.