Client Implementation Associate

KPA, LLC; City of Westminster; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading compliance software provider in the UK is seeking a Client Implementation Associate to manage client implementations. This role involves project planning, setup, and training customer staff. Candidates should have at least 2 years in a client-facing position and a Bachelor's degree. Strong communication and organizational skills are essential for a successful onboarding experience. The company offers an annual salary range of £55-65k with an annual bonus opportunity.

Benefits

Annual Base Salary Range of 55-65k

Annual Bonus Opportunity of 7.5%

Qualifications

• Minimum of 2 years in a client-facing role.
• Basic understanding of Microsoft Office Suite.
• Able to train clients remotely.

Responsibilities

• Perform setup and configuration of KPA EHS client sites.
• Project manage the delivery of clients into onboarding production.
• Build rapport and trust with clients for onboarding.

Skills

Client management

Project planning

Technical setup

Communication

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Salesforce

Job description

The Client Implementation Associate is responsible for managing all aspects of new customer Implementations on KPA EHS, including initial site setup, project planning with the customer and training of the customer administration and supervisory staff. In addition to their primary duties, the Implementation Associate will also work with KPA's whole Client Success team to ensure strong customer relations and increased customer satisfaction throughout the entire customer life‑cycle.

Responsibilities

• Perform setup and configuration of KPA EHS client sites from a technical and operational perspective
• Project manage the delivery of clients into onboarding production
• Work with customers to understand their requirements in products and services
• Identify and determine any implementation risks that exist and a path to solution
• Provide configuration and integration guidance to new clients as part of training and onboarding
• Creatively resolve implementation issues and customer problems using existing platform functionality
• Build rapport and trust with clients to ensure an exceptional onboarding experience
• Influence decision makers to clear project issues and roadblocks
• Educate client administrators on how to set up and use KPA EHS to best fulfill client needs
• Drive completion of projects based on established timelines
• Assist Product and Content teams with troubleshooting and feedback to larger systematic issues
• Assist other members of the Client Success team when necessary to further KPA's strategic goals
• Ensure a smooth hand‑off to clients after a successful implementation

Qualifications

• Minimum of 2 years in a client‑facing role
• Bachelor's Degree or equivalent experience required
• Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook
• Experience with Salesforce a plus; ability to manage accounts independently and efficiently within the parameters and guidelines of the Client Success Processes and Procedures
• Ability to work with and train clients and teammates in remote locations, on the telephone and/or using online tools
• Extremely dynamic personality with an effective style of communication
• Ability to prosper and self‑motivate in a fast‑paced, self‑directed, entrepreneurial environment
• Ability to work both independently and in a team environment
• Excellent organization and time‑management skills
• Ability to manage workload through a CRM; Salesforce experience a plus
• Demonstrates KPA's core values; Integrity, Helpfulness, Excellence, Agility, Respectfulness and Teamwork
• Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner

Company Overview

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what's important – their core business. Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado's Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We're here to help our clients build safe, thriving organizations, and we're looking for people with a common goal to help us do it.

Benefits

• Annual Base Salary Range of 55-65k
• Annual Bonus Opportunity of 7.5%

EEO Statement

“KPA, with headquarters in Colorado and teammates throughout the United States, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024. To be ranked in Built In's Best Places to Work Awards is a recognition of KPA's dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone, said Chris Fanning, KPA President and CEO. I believe we've developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.” KPA is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast‑feeding and/or pregnancy‑related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally‑protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”