Client Host (Receptionist)

Travers Smith; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in the City of Westminster is seeking a dedicated receptionist to serve as the first point of contact for clients and visitors. The successful candidate will have duties including greeting clients, managing meeting room bookings via MRI Software, and ensuring a high level of customer service. Essential skills include administration, strong communication, and client relationship management. In this role, you'll contribute to a supportive and inclusive workplace committed to diverse talent.

Qualifications

• Experience in front and back-office processes is required with strong Administration Skills.
• Proven ability to manage daily activities using various systems including the internet and e-mail functions.
• Demonstrated strong client relationship skills, able to interact on Phone and face to face.

Responsibilities

• Meet and greet clients and visitors ensuring their comfort.
• Take responsibility for client experience and announce arrivals to hosts.
• Use MRI Software for booking meeting rooms.
• Help the Hospitality team with room setup as required.
• Ensure all Health and Safety and Security policies are followed.

Skills

Administration Skills

Strong Customer Service focus

Good verbal communication skills

Active listening

Excellent people skills

Client relationship skills

Job description

Overview

This is a busy and challenging role, and the successful candidate will be working with in a team of 18 They will be the first point of contact for our clients and other members of the public visiting our office. It is essential that the role holder correctly always projects the image and ethos of the firm. This role will require a wide variety of tasks. Provide a high-quality customer focused reception service, across the firm's 3 reception desks and meeting room booking line.

Responsibilities

• Meet and greet clients and visitors ensuring their comfort by taking responsibility for belongings and offering refreshments.
• Take responsibility for the client experience.
• Announce client/visitor arrival to meeting host.
• Show client/visitor into appropriate meeting room.
• Deal with any requests/questions and problems that clients and members of staff may have.
• Use MRI Software for booking meeting rooms.
• Establish professional and clear communication with the PAs, Business Services, Fee-Earners, Partners, and Clients.
• Help the Hospitality team with room setup when required.
• Take ownership of work area ensuring all Health and Safety and Security policies and standards are followed.

Other Responsibilities

• Meet and greet clients and visitors ensuring their comfort by taking responsibility for belongings and offering refreshments.
• Take responsibility for the client experience.
• Announce client/visitor arrival to meeting host.
• Show client/visitor into appropriate meeting room.
• Deal with any requests/questions and problems that clients and members of staff may have.
• Use MRI Software for booking meeting rooms.
• Establish professional and clear communication with the PAs, Business Services, Fee-Earners, Partners, and Clients.
• Help the Hospitality team with room setup when required.
• Take ownership of work area ensuring all Health and Safety and Security policies and standards are followed.

Diversity & Inclusion statement

We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We're committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard. We actively partner with organisations and networks that champion equality and fairness, ensuring our policies and practices uphold these values.

Accessibility statement

If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in your preferred format, such as large print, audio, or braille.

Support and Adjustments for candidates

We are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: Recruitment - Support and adjustments for candidates | Travers Smith

Qualifications

• Experience in front and back-office processes is required with strong Administration Skills preferable, PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
• Good communicator - Good verbal communication skills, also an active listener.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated strong client relationship skills – able to interact on Phone and face to face with external clients.

Personal Attributes

• Self-motivated and confident.
• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations.
• Exhibits honesty & trustworthiness, builds followership.
• Takes pride in appearance.

Company Overview

Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.

Shift Patterns

• 8:00am - 4:00pm
• 9:00am - 5:00pm
• 10:00am - 6:00pm
• 11:00am - 7:00pm

Location

We are excited to be moving from our London headquarters in Snow Hill, to a brand-new building in the City - Stonecutter Court. The move is expected to take place in early 2026.