Client Facing Commercial Account Handler

Employment Specialists; Ipswich; On-site; GBP 30,000 - 42,000; Full time

Job summary

A regional Insurance Brokerage in Ipswich is seeking a Commercial Account Handler to manage existing clients and new enquiries. Your role will involve negotiating renewals, handling claims, and building client relationships. Ideal candidates will have commercial insurance experience, excellent customer service skills, and the ability to work under pressure. This position offers a hybrid working model, combining office and home-based work, with occasional client visits across East Anglia.

Qualifications

• Experience in commercial insurance is essential.
• Ability to interact and build relationships with local clients.
• Strong understanding of the local market.

Responsibilities

• Manage a portfolio of local business customers.
• Negotiate renewals with insurers.
• Handle mid-term adjustments.
• Liaise with clients regarding claims.
• Build and maintain client relationships.
• Visit clients occasionally.

Skills

Commercial insurance experience

Excellent customer service skills

Strong work ethic

Relationship-building skills

Job description

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Client:

Employment Specialists

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9cbcf6e3ba70

Job Views:

8

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

About the Role

This is a true 360-degree position where you'll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You'll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you'll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

Key Responsibilities as Commercial Account Handler

• Managing your own portfolio of local business customers
• Renewal negotiations with insurers
• Handling mid-term adjustments and changes in risk
• Claims notification and liaison (supported by dedicated claims team)
• Regular client contact and relationship building
• Occasional client visits across the local area
• Using specialist broking software and electronic trading platforms

Commercial Classes You'll Handle

• Small to medium commercial combined risks
• Local shops, offices and property owners
• Tradesman's liability for regional contractors
• Small fleet and goods vehicles
• Local business risks across Suffolk, Norfolk and Essex

What You'll Bring as Commercial Account Handler

• Commercial insurance experience
• Excellent customer service skills and local market understanding
• Strong work ethic and ability to remain calm under pressure
• Relationship-building skills for face-to-face client interaction

Working Arrangements

• Hybrid working available (office and home-based)
• Occasional client visits across the local area
• Monday to Friday, 9am-5pm
• Based in Ipswich with coverage across East Anglia

This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.