Client Experience Assistant - Award-winning, luxury serviced office/hotel provider

Orla Rose Associates; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hospitality brand in London is seeking a Client Experience Assistant to enhance client care and service excellence. This role involves administration, client onboarding, event organisation, and providing front-of-house support. The ideal candidate is client-focused, personable, and has around 1 year of relevant experience in a similar setting, contributing to a luxury client experience.

Qualifications

• Circa 1 year’s relevant front-of-house, reception, or client-facing experience.
• Personable, professional, and driven character.

Responsibilities

• Handle administration requests and mail management.
• Support client onboarding and build strong client relationships.
• Assist with office space design and presentation.
• Organise and deliver client events.
• Provide comprehensive client-facing/front of house support.

Skills

Client-oriented approach

Strong communication skills

Professional demeanor

Job description

Overview

Our client, an award-winning luxury office and hotel service provider, is looking for a Client Experience Assistant to join their expanding Operations department. This is an exciting opportunity for an individual eager to play a defining role in shaping the hospitality arm of a prestigious brand. Working in a fast-paced and collaborative team, you will bring your own personal touch to delivering an outstanding client experience.

Responsibilities

• Handling administration requests and mail management, ordering supplies and coordinating taxis, hotels, and restaurant bookings
• Supporting client onboarding and building strong client relationships
• Assisting with office space design and presentation
• Organising and delivering client events
• Providing 360° client-facing/Front of house support

Requirements

• Looking for circa 1 year’s relevant front-of-house, reception, client facing experience
• Someone who is naturally client focused, personable, professional, and driven

This role offers the opportunity to be part of a luxury brand that puts client care and service excellence at the centre of everything they do.