Client Experience and Sales Specialist Canary Wharf Jubilee

Thérapie Clinic; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aesthetic medical clinic in Greater London is seeking a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. This role involves delivering exceptional service, managing client reviews, and maximizing sales performance through effective consultations. The ideal candidate will have a background in customer service and be a qualified Beauty Therapist, possessing strong analytical and communication skills. This position offers a dynamic and supportive work environment.

Qualifications

• Proven experience in client experience management or a similar role.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Drive and convert consultations with strong upselling and cross-selling.
• Ensure a seamless check-in/out journey for every client.

Skills

Client experience management

Customer service

Communication skills

Analytical skills

Problem-solving abilities

Task management

Education

Qualified Beauty Therapist

Job description

About the Role

Thérapie Clinic is the fastest‑growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring a Client Experience and Sales Specialist for our Canary Wharf Clinic. In this role you will support client satisfaction, revenue goals, and sales performance, ensuring an exceptional client journey.

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow‑up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions

Sales Performance

• Drive and convert consultations with strong upselling and cross‑selling
• Meet KPIs for consultation success, walk‑in conversions, and average spend
• Ensure a seamless check‑in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem‑solving abilities
• Ability to manage multiple tasks and priorities in a fast‑paced environment