Client Executive – Marine P&I

Marsh & McLennan Companies; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global insurance brokerage seeks a Client Executive to manage small to medium-sized client portfolios in Norwich. The role requires strong communication skills and insurance industry experience. You'll handle client queries, develop relationships, and collaborate across teams. This hybrid position offers professional training and development opportunities. The ideal candidate will be organized, analytical, and eager to thrive in a fast-paced environment, with a focus on client success.

Benefits

Professional development opportunities

Inclusive and supportive workplace culture

Career opportunities and benefits

Qualifications

• Experience in a client-facing role is essential.
• Strong written and verbal communication skills are required.
• Ability to manage multiple enquiries simultaneously.

Responsibilities

• Manage client relationships to deliver exceptional service.
• Handle day-to-day queries and adjustments for your client portfolio.
• Supervise client managers and collaborate across the department.

Skills

Experience in the insurance industry

Strong communication skills

Excellent organizational skills

Analytical and problem-solving abilities

Proficiency in Microsoft Office products

Education

ACII part or fully qualified or equivalent

Job description

Company: Marsh

Join our dynamic Marine team at Marsh as a Client Executive, where you will play a key role in managing an allocated client account portfolio while supporting the Account Executive/Broker. You will handle your own portfolio of small to medium-sized clients and contribute to the team’s overall client growth. This role offers the opportunity to build strong relationships with clients, underwriters, and internal stakeholders, delivering exceptional service in a collaborative and fast-paced environment.

This role will be based in Norwich and is a hybrid position with a requirement of working at least three days a week in the office.

We will count on you to:

• Manage relationships with clients, prospects, and producers to deliver exceptional service and drive growth.
• Handle day-to-day queries, renewals, amendments, and mid-term adjustments for your allocated client portfolio.
• Coordinate the production and quality assurance of client deliverables.
• Develop and maintain strong relationships with underwriters (P&I clubs) and liaise with internal stakeholders to ensure excellent client service.
• Supervise and support client managers in their daily activities and collaborate across the marine department and wider company.

What you need to have:

• Experience in the insurance industry, preferably in a Client Executive or similar client-facing role.
• Strong written and verbal communication skills with confidence to advise and negotiate.
• Excellent organizational skills and the ability to manage multiple enquiries simultaneously.
• Strong analytical and problem-solving abilities.
• Proven ability to build, manage, and develop relationships.
• Proficiency in Microsoft Office products.

What makes you stand out:

• Background in P&I insurance or other marine insurance lines.
• Experience in training or mentoring junior team members.
• Knowledge of marine market conditions and regulatory requirements.
• Ability to remain calm under pressure and work flexibly when needed.
• A collaborative mindset with a strong desire to develop your skill set and understand client risks and exposures.
• ACII part or fully qualified or working towards it (or equivalent).

Candidates with relevant skills but less experience are encouraged to apply, as comprehensive training and mentorship will be provided to support your success.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Company Information

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.