Client Engagement Coordinator

Ryder Reid; City Of London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading legal services firm based in London is seeking a Client Engagement Coordinator. This role involves providing vital support for client matter openings and ensuring compliance with billing requirements. The ideal candidate will have experience in billing and collections, with strong communication skills for client interactions. This position offers a hybrid work model, allowing for flexibility while building strong client relationships and contributing to the firm's success.

Qualifications

• Experience in billing and collections from a law firm environment.
• Ability to work independently and collaborate effectively.
• Confident in dealing with clients and senior stakeholders.

Responsibilities

• Prepare and process monthly client bills according to firm policies.
• Manage client and matter openings, including necessary documentation.
• Track and review WIP and inventory with partners.

Skills

Billing and collections experience

Proactive and solution-oriented

Clear and professional communication skills

Job description

Client Engagement Coordinator

London | Full-time | Hybrid

The Role

This role will provide vital support to designated partners, ensuring smooth client and matter openings, compliance with conflicts and anti-money laundering requirements, and effective billing and collections.

You will play a key part in building strong client relationships from inception through to completion, maximising revenues by resolving queries promptly and driving timely billing and collections.

Key Responsibilities

• Prepare and process monthly client bills in line with firm policies and VAT
• Manage client and matter openings, including conflicts checks, AML documentation and engagement letters
• Upload and monitor e-bills, liaising with the e-billing team to resolve issues promptly
• Track and review WIP and inventory, arranging monthly review meetings with partners and summarising outcomes
• Liaise directly with clients on billing and collections, ensuring queries are resolved and payments secured
• Process time transfers, write-offs, and maintain accurate records in firm systems
• Provide AR/WIP updates for audits, reporting, and ad-hoc finance projects as required

Skills & Experience

• Billing and collections experience, from a law firm environment
• Proactive, solution-oriented, and confident in dealing with clients and senior stakeholders
• Ability to work independently while collaborating effectively within a team
• Clear and professional communication skills, both written and verbal

This is a fantastic opportunity for a finance professional with billing and collections expertise to take on a client-facing role, build strong relationships, and contribute directly to the firm's success.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.