Client Director

Taylor Rose Limited; Highgate; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

A leading healthcare consultancy is seeking a Client Director to join their health team in Highgate, UK. This role requires extensive experience in consulting services within the health sector, particularly in clinical systems. The ideal candidate will engage with C-suite clients, lead delivery teams, and ensure client satisfaction. The position offers a competitive salary and flexible working options, including part-time and hybrid arrangements. This role is pivotal in shaping business growth and delivery excellence.

Benefits

Competitive salary, commission, and bonus package

Home-based and hybrid working

30 days holiday allowance + bank holidays

Private healthcare

Contributory workplace pension

Life insurance

Health cash plan

Employee assistance programme

Retail and lifestyle discounts

Qualifications

• Extensive experience in consulting services within the UK Health sector.
• Expertise in clinical systems and technology-enabled change.
• Proven leadership experience in client engagement.

Responsibilities

• Lead and manage larger delivery teams effectively.
• Develop and maintain senior client relationships.
• Ensure profitability and commercial management of engagements.
• Drive improvements based on client satisfaction scores.
• Analyze data for informed decision-making.

Skills

Client relationship management

Commercial management

Data analysis

Leadership

Sales strategy development

Job description

Role

The Role As Channel 3 continues to grow, and deliver on the ambition set out above, we are now seeking a Client Director to join our health team, bringing with them extensive experience of shaping and delivering transformation and technology‑enabled change, and a track record of selling and leading consulting services within the UK Health sector, with a particular focus on clinical systems. The Client Director will be a senior leader within Channel 3, and key member of our Health Leadership Team, shaping and driving sector business growth and delivery excellence with our clients.

The desired candidate will have specific expertise in the deployment and optimisation of clinical systems and other digital solutions whilst maintaining a focus on how these are deployed to demonstrably improve patient outcomes, improve clinical productivity and leadership priorities.

Responsibilities and Expectations

• Engagement Delivery / Management: Leadership of larger delivery teams and client engagements (including the quality assurance of client deliverables).
• Senior client engagement: developing and nurturing new and existing relationships, building influence and connection at C‑Suite level, recognized as an "expert in field" by client, with a core specialism focus.
• Commercial management and account / engagement profitability: accountable for commercial management and account / engagement profitability (without compromising quality or impact).
• Own and drive improvements based on Client Satisfaction (CSat) scores, working closely with delivery teams to implement feedback and ensure consistent client impact.
• Analyse complex data and evaluate and make informed decisions and recommendations.

Sales and Business Development

• Delivers the agreed revenue targets for relevant sector / sub‑sector / account plans under their leadership.
• Responsible for individual sales target as well as ensuring a collaborative approach to sales across the business.
• Embed structured account planning, ensuring clear growth strategies are in place, and driving 'sell‑on' opportunities by expanding the scope of engagement across Channel 3's full‑service offering.
• Mentor engagement leads and consultants on how to position additional value‑added services effectively and ensuring account planning frameworks are consistently applied.
• Maintain a strong presence across the market through personal networks, relationships and develop regular thought leadership and perspectives in their core area.
• Have personal network and sales pipeline to support sustainable revenue generation.

Leadership

• Be part of our senior leadership team with our Partners, supporting the strategy of the business and its development, ensuring we maintain our values as we grow.
• Support across grades in their reporting line, building a strong sense of connection and inclusive culture.
• Lead a sector, significant sub‑sector or service line.
• Broader responsibility around people management and must be role models for everything this entails, including company values.
• Role model internal processes around sales and delivery – ensuring Partners and Management Consultants are following consistently.
• Embedding delivery methodologies in proposition area, including development of training and regular iteration to drive up consistency and delivery excellence.
• Inspires and motivates people at all levels.
• Lead 'People Tree' to ensure appropriate business communication and pastoral creates a culture of innovation and learning that drives individuals' development.
• Takes a visible, immediate stand against unethical behaviour or proposals.
• Managing engagement performance and outcomes, including managing poor performance quickly and fairly.
• Contributes to knowledge sharing and knowledge management.
• Well versed in wider political, business and economic issues in our core market areas (Health and Social Care).
• Recognised as an expert in sector or service line field.
• Actively manages employee's well‑being.
• Leads core proposition area – including internal development focus to ensure appropriate internal capacity and capability is in place to support delivery.

Professional Development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Whether this is on the job learning, working alongside some of the most talented individuals in the industry or access to accredited training courses and internal learning programmes.

Perks of working at Channel 3

• Competitive salary, commission, and bonus package.
• Home‑based and hybrid working.
• Part‑time and flexible working opportunities.
• 30 days holiday allowance + bank holidays.
• Private healthcare.
• Contributory workplace pension.
• Life insurance (death in service).
• Health cash plan.
• Employee assistance programme, including counselling.
• Enhanced policies for sickness absence and family leave.
• Retail and lifestyle discounts.
• Buy or sell holiday policy.
• Cycle to work scheme.
• Electric vehicle scheme.
• Regional office locations.
• Company socials and team building activities.

Equal Opportunity Statement

At Channel 3, we recognise that strength lies in valuing differences. Our team represents a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is important to us, and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.