Client Development Director (Loyalty)

Epsilon; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Join a leading marketing technology company as a Director of Client Development in London. This hybrid role involves driving client growth, ensuring satisfaction, and building relationships with key stakeholders. The ideal candidate will have over 6 years of experience in sales and client management, preferably with a focus on loyalty solutions. You will collaborate with various teams to develop strategies that align with client goals while working in an inclusive environment that values diversity and personal growth.

Benefits

Competitive compensation

Career advancement opportunities

Hybrid working model

Qualifications

• 6+ years of professional sales, marketing, and client management experience.
• Experience in loyalty technology solutions is a strong asset.
• Ability to assess client objectives and formulate relevant strategies.

Responsibilities

• Drive revenue growth by identifying innovative solutions.
• Build trust with key decision-makers and tailor solutions for success.
• Manage accounts and serve as the primary point of contact for clients.

Skills

Sales experience

Client management

Negotiation skills

Strong relationship-building

Strategic planning

Consultative selling

Tools

Microsoft Office

Sales Management software

Job description

Overview

We're looking for a Director of Client Development (Loyalty) with a background in Loyalty and Saas solutions to join our London team and contribute to the growth of our clients and our loyalty practice in the region. Your mission will be to grow a diverse book of business, ensuring client satisfaction and sustainable growth by cultivating relationships with key client decision-makers and partner with cross-functional teams to execute effective strategies. You'll report to the Vice President of Client Services for Loyalty and work closely with the Business Development, Delivery, Marketing, and Product teams, along with key internal stakeholders and external customers.

We expect the ideal candidate to use general business acumen to uncover business needs, identify opportunities and create impactful positioning of how Epsilon unique offering will help our clients achieve their business goals. We offer the opportunity to work with best-in-class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other Epsilon products. (This is a hybrid role requiring you to be in our London office 2/3 days per week).

What You'll Achieve

• Become a Strategic Growth Partner : Be consultative and use creativity to drive significant revenue growth by identifying innovative solutions to expand client adoption of Epsilon's offerings
• Drive Meaningful Client Outcomes : Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is competitive, differentiated, and meaningful
• Forge Enduring Client Relationships : Build trust with key decision-makers, becoming a trusted advisor who understands their unique challenges and tailors solutions for success
• Ensure Excellence in Delivery : Effectively facilitate day-to-day management of account both internally and externally serving as the primary point of contact for client and internal team escalations, facilitating resolutions
• Develop Winning Strategies : Collaborate with internal teams to craft winning sales strategies and strategic account plans, ensuring alignment and achieving ambitious revenue target
• Become an Industry Authority : Gain a deep understanding of your assigned industry to position Epsilon's solutions for optimal value and identify emerging opportunities
• Champion Results-Oriented Leadership : Prioritize critical initiatives like revenue growth, performance improvement, and navigating complex situations to propel business forward
• Cultivate a Collaborative High-Performance Team : Lead internal resources for the successful preparation and delivery of objective-based solutions on behalf of our clients
• Embrace Urgency and Executive Presence : Navigate diverse relationships with a strong executive presence. Cultivate a sense of urgency to ensure timely execution and capitalize on opportunities.

Who You Are

What you'll bring with you:

• 6+ years of professional sales, marketing, SaaS, and client management experience (client side, ad solutions, direct marketing, agency experience)
• Loyalty experience (B2B / B2C), showcasing knowledge and proficiency in loyalty technology solutions and strategies is a strong asset
• Experience across key marketing components including strategy, analytics, media performance, forecasting.
• Self-motivation - able to identify opportunities, new business, and market gaps.
• Ability to assess client objectives and formulate relevant strategy utilizing the Epsilon PeopleCloud full product offering.
• Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
• Comfortable with consultative sales and solution selling.
• Strong negotiation and relationship-building skills
• Strong business and strategic planning acumen
• Understanding of marketing program design, execution, and measurement
• Proven ability to influence internal and external stakeholder uptake of proposed strategic goals and objectives
• Effective communication across multiple levels of an organization
• Works well in a team / highly collaborative environment
• Demonstrated business development experience
• Strong computer skills : Microsoft Office, Excel, and PowerPoint and Sales Management software (i.e. Salesforce.com)

Why you might stand out from other talent

• Highly driven, motivated and ambitious self-starter. Proactive, not reactive.
• Curious to learn and focused on own personal development
• Experience working with complex solution and global clients
• Comfortable engaging with senior stakeholders, presenting business cases, and influencing decision-making at the executive level

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Values

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

Commitment to Diversity and Inclusion

As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

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