Client Coordinator Executive

WorkNest; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK-based company is seeking a skilled individual for a full-time office-based role in Leeds. The position emphasizes building strong client relationships, managing schedules, and ensuring timely delivery of assessments. Ideal candidates will demonstrate exceptional customer service and communication skills. In addition to a supportive work environment, the company offers various benefits including annual leave, medical insurance, and opportunities for hybrid work arrangements post-onboarding.

Benefits

Annual leave plus birthday holiday

Discounted medical insurance

Subsidised gym membership

VITO days

Enhanced family-related leave pay

Employee Assistance Program through Perkbox

Enhanced sick pay

Salary Sacrifice Pension

Social events and activities

Qualifications

• Strong customer service and client management skills.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.

Responsibilities

• Review, respond to, and resolve internal and external emails daily.
• Coordinate consultant diaries and schedules.
• Monitor and adhere to assessment budgets.

Skills

Customer service skills

Client management skills

Written communication

Verbal communication

Time management

Organizational skills

Attention to detail

Adaptability

Multitasking

Job description

Key Responsibilities

• Review, respond to, and resolve multiple internal and external emails daily
• Coordinate consultant diaries and schedules
• Contact clients via telephone to follow up on required information
• Review client documents and gather necessary information
• Maintain accurate and up-to-date records
• Ensure timely delivery of client assessments by collaborating with Sales and Consultants
• Monitor and adhere to assessment budgets
• Manage and nurture relationships with clients
• Perform administrative tasks, including updating spreadsheets, data entry, and management reporting

Key Requirements

• Strong customer service and client management skills with the ability to build lasting relationships
• Excellent written and verbal communication skills
• Strong time management and organisational skills
• High attention to detail and accuracy
• Adaptable and eager to learn as new services and processes are introduced
• Ability to multitask and meet client deadlines

Office-based role at our Leeds site

What We Offer

• Annual leave plus a birthday holiday
• Discounted private medical insurance (individual coverage after probation)
• Subsidised gym/wellbeing membership
• VITO days
• Enhanced family-related leave pay
• Access to company perks and Employee Assistance Program through Perkbox
• Two weeks enhanced company sick pay
• Standard Life Salary Sacrifice Pension
• Social events and team activities

This role is advertised as a full-time, office-based position at our Leeds office. Following successful onboarding, we’re happy to offer a hybrid working arrangement, with a weekly office presence

Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.