Client AI Learning Manager

Linklaters; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global law firm is seeking a Client AI Learning Manager to lead AI learning initiatives aimed at strengthening client relationships. The role involves designing and delivering tailored AI training programs, collaborating with various teams, and monitoring AI developments. Ideal candidates will possess strong training design skills, a client-centric mindset, and solid knowledge of AI technologies. The position offers a hybrid work model based in London, along with comprehensive benefits including private medical insurance and wellness programs.

Benefits

Private Medical Insurance

Free in-house fitness centre

Electric vehicle schemes

Additional holiday leave

Qualifications

• Experience in designing and delivering training programs both virtually and in person.
• Ability to build credibility with senior stakeholders across cultures.
• Knowledge of AI and legal technology trends.

Responsibilities

• Design and deliver AI learning programs tailored to clients’ needs.
• Translate complex AI concepts into accessible learning experiences.
• Monitor AI developments and create client workshops.

Skills

Training design and delivery

Project management

AI technology knowledge

Communication skills

Client-centric mindset

Education

University degree or equivalent professional qualification

Job description

About us:

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

About the role:

We are seeking an exceptional Client AI Learning Manager to lead and grow our ‘value‑add’ AI learning offering for clients.

This is a unique opportunity to sit at the intersection of client development, cutting‑edge AI and legal innovation, designing and delivering AI training that genuinely strengthens client relationships and supports our strategic growth.

You will work closely with our Client Knowledge & Learning (K&L) team, the wider Business Development & Marketing (BDM) function, our GenAI programme and clients globally to research, design and deliver a suite of AI learning programmes that are practical, engaging and industry‑relevant.

Your main responsibilities will include:

• Design, develop and deliver comprehensive AI learning programmes tailored to clients’ needs, sectors and levels of technical sophistication, delivered both virtually and in person (including some global travel).
• Translate complex AI concepts, trends and use cases into practical, accessible learning experiences for legal and business stakeholders.
• Monitor developments in AI technology, organisational governance and strategic deployment, and collaborate with the firm’s GenAI programme, Technology and Data Science teams to create new client workshops and learning offerings.
• Work with the Client Strategy team to identify and realise opportunities to deepen individual client relationships through AI learning.
• Promote Linklaters’ AI training capability in pitches, panel reviews and other client development activities.
• Raise the profile of the client AI training offering with internal stakeholders, including BDM colleagues and partners/senior lawyers.
• Monitor and assess the impact of AI training on client experience, relationship strength and business development outcomes, and refine programmes accordingly.

We are ideally looking for:

• Strong, proven experience in designing and delivering compelling training, both in person and virtually.
• A track record of building credibility with senior stakeholders, internally and with clients, ideally across different cultures and industries.
• Solid project management skills, with the ability to manage multiple workstreams and stakeholders.
• Experience working with or advising on AI, legal technology or wider digital transformation initiatives.
• A university degree or equivalent professional qualification.
• You will also demonstrate:
  • A client‑centric mindset and a commitment to delivering outstanding service.
  • Thorough knowledge of AI technology and trends, and an ability to stay ahead of developments.
  • Strong written and verbal communication skills, with the ability to contribute to pitching materials and panel review submissions.
  • Genuine enthusiasm for innovation and for the potential of AI to transform legal services.

This role is based at the Linklaters London office with a hybrid working model available.

Our benefits:

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in‑house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will‑writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ([e-mail] for legal roles or [e-mail] for business team roles).