Client Advisor

Burberry; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion brand is seeking a passionate Client Advisor to join their flagship store in London. The role involves building strong relationships with clients, providing luxury service, and meeting sales targets. Successful candidates will have a strong interest in fashion and a proven track record in sales. To excel, you should demonstrate excellent communication skills, team spirit, and a commercial mindset. Join us to contribute to an elevated customer experience in a prestigious environment.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Strong interest in fashion, art, and culture.
• Fluent in English; other languages desirable.

Responsibilities

• Meet and exceed individual and store sales targets.
• Build meaningful relationships with clients.
• Follow company policies and maintain visual standards.

Skills

Sales experience

Client engagement

Fashion knowledge

Communication skills

Teamwork

Job description

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Join our Sloane Street flagship as a Client Advisor and become the face of Burberry on one of London’s most exclusive shopping destinations. Bring your passion for luxury fashion and personalized service to a team that celebrates heritage, innovation, and excellence.

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate

CLIENT ENGAGEMENT

• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, Pro-active and self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results driven and commercial mindset
• Flexible, collaborative and adaptable approach to work