Client Adviser

Migrant Help; Great Notley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading charity organization in the UK seeks a Client Adviser to support vulnerable asylum seekers through telephone and in-person consultations. This dynamic role requires a compassionate approach to help clients navigate the asylum process and maintain compliance with regulations. Responsibilities include ensuring accurate application completions, delivering essential information, and maintaining detailed case records. With a flexible working week and generous leave entitlements, this position promises a fulfilling opportunity to make a genuine impact in the lives of individuals seeking refuge.

Benefits

Annual leave enhancements

Flexible working hours

Access to employee benefits platform (Perkbox)

Non-contributory pension scheme

Qualifications

• Demonstrable experience of working with vulnerable individuals in sensitive situations.
• Proven ability to provide complex information effectively.
• Experience working to challenging performance KPIs.

Responsibilities

• Support vulnerable asylum seekers through telephone and face-to-face advice.
• Complete applications accurately and within required KPIs.
• Maintain accurate case records and provide guidance on the asylum process.

Skills

Empathy

Ability to work under pressure

Communication skills

Organizational skills

Ability to adapt to change

Education

Valid passport

Continuous UK address history for 5 years

Employment history for the previous 3 years

Job description

Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. Based in one of our regional offices, you will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients.

• Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK
• Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales
• Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations
• Work as part of the regional team to ensure compliance with all applicable regulatory requirements
• Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales
• Assist clients to notify the authority of prescribed change of circumstances
• Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs
• Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks
• Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant OISC (Office of the Immigration Services Commissioner) accreditation level and service
• Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible
• Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required. If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we'd love to hear from you! Provided a service to clients over the phone whose first language is not always English.
• Provided advice and information within an organization and working with people in sensitive and emotionally demanding situations
• Proven experience of delivering complex information to clients with and without interpreters
• Ability to work under pressure and to meet deadlines.
• Operational experience working to challenging performance KPI's
• Ability to work empathetically with people facing transition and uncertainty.
• Ability to learn quickly and adapt to change, Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment. Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme. Migrant Help pays 8% worth of employee salary into the pension scheme.