Clerk/Receptionist - Urology

NHS; Liverpool; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

A prominent healthcare provider in the region is looking for a Clerk/Receptionist to join the Urology Department. The role involves front-line communication with patients and visitors, providing excellent customer service, and supporting the administration needs of the department. Candidates should have strong organisational skills, experience in a busy office, and be flexible in their duties. The position is an excellent opportunity for those looking to develop their career in a healthcare setting.

Qualifications

• Excellent communication skills, face to face and telephone required.
• Understanding of issues around confidentiality.
• Experience of dealing with confidential matters.

Responsibilities

• Providing administration support and general reception cover.
• Multi-task at busy reception area.
• Deal with telephone enquiries.

Skills

Excellent organisational skills

Excellent Customer Care Skills

Ability to use Word / Excel

Education

GCSE/Equivalent

Job description

Overview

Clerk/Receptionist - Urology

The closing date is 06 October 2025

An exciting opportunity has arisen to join the Urology Department at Liverpool University Hospitals as part of the clerking and receptionist team.

The successful candidate will be working cross site over The Royal Hospital and Aintree Site and must have excellent and communication skills, face to face and telephone as this role is the first point of contact for patients and visitors to the Hospital.

This role is a rewarding and a busy post.

Once fully trained the successful application will be expected to work on their own.

Main duties of the job

• Reception is staffed between 8:30am to 5pm, Monday to Friday.
• First point of contact for visitors, patients and staff.
• Liaising with all staff and departments across the Hospital
• Training will be provided
• Booking / Outcoming appointments
• Preparing Clinics

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Job responsibilities

• Providing administration support and general reception cover, you need to be friendly and flexible. Good keyboard skills together with an excellent telephone manner are essential as are good interpersonal skills and a commitment to customer care
• Multi-task at busy reception area
• Cross Site Working
• Deal with telephone enquiries
• Deal with enquiries as they present at the desk.
• Preparing future clinics
• Booking / Outcoming appointments

Person Specification

Skills

• Excellent organisational skills
• Excellent Customer Care Skills
• Ability to use Word / Excel

Knowledge

• Understanding of issues around confidentiality

Other

• Ability to adapt and a flexible approach to change

LAASP Employee

• Current employee of a LAASP organisation

Qualifications

• GCSE/Equivalent

Experience

• Experience of dealing with confidential matters
• Experience of working in a busy office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust