Clerical Officer/Typist - Urology

NHS; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospital trust in the United Kingdom is seeking a full-time Typist/Admin Assistant to support the Urology Department. The ideal candidate will have good communication and organizational skills, along with experience in medical administration. Responsibilities include typing patient letters, managing hospital notes, and assisting the administration team with data management. Join a friendly team that values career development and offers various employee benefits, including flexible working and professional support.

Benefits

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream access to pay as you earn

Free Park & Ride service

Free 24-hour confidential counseling support

On-site Nursery

On-site cafes with staff discounts

Flexible staff bank

Qualifications

• Experience in NHS or a customer service organization.
• Basic computer skills including data input and word processing.
• Typing experience and audio transcription.

Responsibilities

• Type patient letters accurately and timely.
• Locate and track hospital notes and file results appropriately.
• Communicate electronically regarding typing actions to meet targets.
• Assist with data management utilizing patient databases.
• Suggest improvements for procedures and practices.

Skills

Good communication skills

Organizational skills

Typing speed and accuracy

Ability to work under pressure

Education

Good general standard of education

Tools

Microsoft Office (Word, Excel)

Job description

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology Department. Urology is a busy an innovative speciality, which treats problems of the urinary system and the genitourinary tract. The Urology department is recruiting a full time Typist/Admin Assistant to join an expanding team, working alongside both medical and nursing teams.

The successful candidate will be expected to have good communication and organizational skills as well as medical administration training and/or experience. Along with good a good typing speed and accuracy.The role will primarily involve supporting our secretarial pods, which include some of our high-cancer sub-specialties such as prostate, and kidney.

Main duties of the job

We understand and feel very acutely the needs of our patients and how best to provide for those needs in an intelligent, effective and efficient manner.

We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department.

We are seeking an enthusiastic and experienced individual who enjoys supporting patients from behind the scenes (may occasionally support on reception if staffing support is required) and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high-quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service for our Urology Department which prides itself on clinical excellence.

At NNUH, we strive to provide our staff with their individual developmental needs to achieve their career aspiration. If your aim is to be the best secretary or aspire to go further in your career, we will ensure that we support you either way.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
• Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
• Communicate electronically with secretaries regarding actions to be outcomed from typing to ensure 18 week targets are met.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service.
• Maintain Administration Procedures for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4217 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good general standard of education

Experience

• Experience of NHS or a customer service organisation
• Basic computer skills inc data input, word processing and excel, typing experience/Audio transcription

Skills

• Will need to work under pressure and be able to meet tight deadlines
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working,Compressed hours