Clerical Officer - Emergency Department

Sheffield Children’s NHS Foundation Trust; Sheffield; On-site; GBP 24,000 - 27,000; Part time

Job summary

A children's healthcare organization in Sheffield is seeking a Clerical Officer for the Emergency Department. The role involves providing reception services, supporting patients and medical staff, and ensuring smooth operations. Ideal candidates should have GCSEs, office experience, and a caring attitude. This part-time position offers competitive pay and the chance to make a significant impact in a busy environment.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Qualifications

• Educated to GCSE level or equivalent experience.
• Previous experience in a public-facing role.
• Enthusiastic and compassionate under pressure.

Responsibilities

• Provide a welcoming reception service for patients and staff.
• Register patients and ensure accurate data entry.
• Support “resus” situations by taking essential patient details.

Skills

Excellent interpersonal skills

Ability to remain calm and professional

Good levels of accuracy and attention to detail

Education

GCSE Maths and English

ECDL

Tools

Careflow PAS

Computerised client database

Job description

Overview

Go back Sheffield Children’s NHS Foundation Trust

Clerical Officer - Emergency Department

The closing date is 28 September 2025

Permanent | Part-time (30 hours) | 24hr service - includes days, nights and bank holidays

We’re looking for someone to join our reception and clerical team, where you’ll help ensure the smooth running of our busy Emergency Department. You’ll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We’re looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

• Educated to GCSE level or have equivalent experience.
• Previous experience in a public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
• A team player with a desire to contribute to the care and support of others.

We’d love to hear from you if you’re passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Deputy Divisional Manager, your responsibilities will include:

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support “resus” situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.
• Schedule follow-up appointments.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health. We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Person Specification

Qualifications and Training

• GCSE Maths and English
• ECDL

Experience

• Experience of general office duties
• Previous experience of dealing with the general public in a workplace setting
• Previous experience of clerical work in an Emergency Department or a healthcare environment

Knowledge and Skills

• Previous experience of using a computerised client database
• Excellent keyboard skills
• Use of Careflow PAS

Personal Attributes

• Excellent interpersonal skills
• Ability to cope with conflicting demands and time pressures
• Persuasive and influencing skills
• Ability to use own initiative
• Ability to remain calm and professional
• Team Worker
• Flexible and adaptable
• Self Motivated
• Good levels of accuracy and attention to detail

Demonstrates Trust Values

• Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children’s NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

425-25-7453992

Job locations

Sheffield Children’s NHS Foundation Trust