Clerical Officer

North Tees and Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare facility in Tees Valley is seeking a proactive Clerical Support Officer to assist with clerical services for nursing teams. The role demands strong organizational and IT skills, as well as the ability to work a rostered shift pattern throughout the year. Responsibilities include managing patient data, answering calls, and supporting office operations. The ideal candidate will contribute to high-quality patient care and demonstrate flexibility in working locations. Opportunities for personal and professional development are available.

Benefits

Health and wellbeing initiatives

Staff benefits

Professional development opportunities

Qualifications

• Good working knowledge of Microsoft Office Packages and IT/email systems.
• Strong organisational and communication skills.
• Ability to work independently and as part of a team.
• Proactive and flexible attitude to support rotation across locations.
• Must be able to work a rostered shift pattern.

Responsibilities

• Assist in providing comprehensive clerical support for nursing services.
• Work a rostered shift pattern covering 365 days a year.
• Process new referrals and maintain patient data systems.
• Act as telephone operator, handling calls to patients and professionals.
• Provide high-quality customer service to patients and service users.

Skills

Microsoft Office Packages

Organisational skills

Communication skills

Ability to work independently

Teamwork

Flexibility

Job description

Overview

Reporting to the SPA Office Manager, the post holder will assist in providing an efficient, effective and comprehensive clerical support service for the District Nursing Primary Care Networks (PCN's), Specialist Nursing and Therapy Services and Health Centres managed by the Single Point of Access, based in the University Hospital of Hartlepool.

Responsibilities

• Work a rostered shift pattern covering 365 days a year, 24 hours a day, inclusive of bank holidays.
• Provide efficient use and co‑ordination of patient data and appointment systems.
• Process new referrals (urgent and routine) into the SPA appointment system and patient record.
• Act as telephone operator, answering incoming calls and making outgoing calls to patients and health professionals.
• Maintain an efficient office management system and procedures to enable the department/clinical team to optimise customer/patient care; ensure data entered onto the systems is accurate, complete and up‑to‑date, identify issues and act accordingly.
• Send out appointments and journal entries to relevant patients and health professionals in a timely manner following service processes.
• Print clinical request forms for collection by clinical staff each morning.
• Type letters, reports and other correspondence; input and check data and information into IT systems.
• Retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets.
• Perform general office duties such as opening and distributing post, housekeeping, filing, photocopying and monitoring and maintaining supplies and stationery.
• Ensure all routine and urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures, maintaining an accurate record.
• Support new team members by demonstrating and explaining routine departmental practices, undertaking training and development, and ensuring standards of practice are maintained.
• Provide ad‑hoc switchboard/reception cover and customer service of the highest standard, at short notice, to the general public and other service users within the SPA remit.
• Provide factual, non‑clinical information to patients and callers, both face‑to‑face and over the telephone.
• Be proactive, flexible and willing to rotate staff across locations to ensure effective delivery of services.
• Take responsibility for personal development and education, including the development of a Personal Development Plan.

Qualifications and Requirements

• Good working knowledge of Microsoft Office Packages and IT/email systems.
• Strong organisational and communication skills.
• Ability to work independently and as part of a team, under direct supervision from the Team Lead/Supervisors/Office Manager.
• Proactive and flexible attitude to support rotation across locations.
• Must be able to work a rostered shift pattern covering 365 days a year.

Employment Conditions

• Disclosure and Barring Checks (DBS): All successful candidates who are new to the Trust and require DBS clearance must pay the cost, which will be deducted from the first month’s salary.
• Employment references: Candidates must provide references covering their last three years of employment history, with email addresses for all referees.
• Probationary period: 6 months, except for internal applications or fixed‑term appointments of less than 6 months.
• Working hours: Up to full‑time (37.5 hours per week); part‑time applications are considered.
• Visa sponsorship: The Trust may offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to eligibility.

Equal Opportunities

We are proud to be a signatory of the Armed Forces Covenant and recognise staff through various award and recognition programs. We support an inclusive and supportive workplace with health and wellbeing initiatives, staff benefits and opportunities for personal and professional development.