Clerical Officer

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Legbourne; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS Trust located in Legbourne is seeking a motivated individual for an administrative support role in the Northern Cancer Centre. This position involves handling a variety of clerical tasks, including patient documentation, communication with healthcare professionals, and maintaining accurate records. The ideal candidate should enjoy working in a busy environment and possess excellent IT skills. Opportunities for in-house training will be available to support your professional development.

Benefits

In-house training

Supportive working environment

Qualifications

• Experience in administrative support in a healthcare setting.
• Ability to manage incoming and outgoing correspondence efficiently.
• Strong attention to detail when dealing with patient documentation.

Responsibilities

• Provide efficient administrative support to clinical teams.
• Ensure patient records are maintained accurately.
• Execute clerical duties and manage patient communications.

Skills

Excellent I.T. skills

Interpersonal skills

Time management

Job description

This is a key role within the team involving all aspects of administrative work from reception/telephone duties to preparation of patient documentation for admission, ensuring the smooth running of the service.

As a valued member of the team, you will benefit from working in a supportive environment, attending regular staff meetings. You will have opportunities for in‑house and trust training to help with your role.

Key Responsibilities

• To provide and maintain efficient and effective administrative support and communications to the Ward Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi‑disciplinary team.
• Ensures electronic notes, investigations, and patient documents/results are available for new admissions, and Treatment appointments.
• To ensure that patient documents are correctly maintained following departmental guidelines.
• Ensuring patient record systems are up to date and accurate.
• The post holder will perform a variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Chemotherapy.
• Dealing with incoming and outgoing post.
• Managing referrals to the service, both paper and electronic.
• Production of clinic and other ad‑hoc patient letters.
• Dealing with telephone calls from the users of the departmental services.
• Daily postal duties.
• Print patient labels for documentation as required, amend database of addresses as changes occur.
• Photocopying as required.
• General filing duties.
• Reception cover as required.
• Training scheduling and chemotherapy staff to enable them to cover, when necessary, clerical duties within the department.

Application Requirements

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Do you enjoy interacting with the general public? Do you possess excellent I.T. skills and have a good working knowledge of hospital computer systems? Are you a flexible team player who enjoys working in a busy environment? If so, why not join us, in the Northern Cancer Centre Carlisle.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we are in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic disorders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Locations

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust