Cleaning Services Manager

inploi; Great Yarmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established company in Great Yarmouth seeks a Cleaning Services Manager to lead and inspire the cleaning team. This role requires a proven leader who can manage operations efficiently, maintain high standards of service, and ensure compliance with health and safety regulations. Candidates should have experience in similar leadership roles, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers a full-time, permanent contract with a bonus opportunity.

Benefits

Up to 10% Annual Bonus

Qualifications

• Proven experience in a managerial role within cleaning operations.
• Strong leadership and communication skills.
• Ability to maintain attention to detail in a fast-paced environment.
• Knowledge of health and safety regulations.

Responsibilities

• Lead and motivate the cleaning team to achieve targets.
• Ensure guest satisfaction and address concerns.
• Monitor team performance and conduct reviews.
• Manage scheduling, budgets, and resources efficiently.
• Ensure compliance with health and safety standards.
• Resolve operational issues swiftly.
• Support team development through training.

Skills

Leadership

Communication

Customer service

Problem-solving

Organizational skills

Education

Experience in cleaning or facilities management

Job description

Position: Cleaning Services Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Are you ready to make a positive impact through high standards and attention to detail?

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.