Cleaning Operations Manager

Churchill Group; Exeter; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday (including bank)

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access, mental health and well

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing & Inclusion committees

Recognition and rewards

Job summary

Churchill Group is seeking a Cleaning Operations Manager to oversee a team of Senior Account Managers and Account Managers across Devon, Cornwall, Weston and Salisbury. You will blend hands-on site visits with strategic planning to drive performance, service excellence, and client satisfaction, while contributing to mobilisation and innovation projects within the group.

The role provides leadership of three field-based senior managers plus nine account managers, with a focus on growing contract

Qualifications

• Proven senior leadership experience in FM or a related sector.
• Experience managing large portfolios with revenue growth.
• Background in acquisitions and integrations with operational alignment.
• Strong people leadership and coaching skills.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication abilities.
• Commercial awareness and data-driven decision making.
• Solutions-focused mindset with long-term vision.

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts and identify trends.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify margin improvement opportunities.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth.

Skills

Leadership

Stakeholder engagement

Strategic planning

Commercial awareness

Data-informed decision making

Job description

We're looking for a collaborative and people-focused Cleaning Operations Manager to oversee a team of Senior Account Managers and Account Managers and their portfolio of Cleaning contracts between Devon and Cornwall, Weston and Salisbury. In this role, you'll lead and support a team of three field-based Senior Account Managers and nine Account Managers, helping them deliver excellent service while maximising contract performance. You'll take a hands-on approach-combining site visits with strategic planning-to ensure consistency, innovation, and client satisfaction across your portfolio. You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team. As Cleaning Operations Manager, you will:

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth.

Qualifications

• Proven leadership experience at senior management or director level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments: Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Churchill's culture is built around living and breathing our values of doing the right thing, putting people first, and always seeking better. Simply put, we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.

We are employee-owned, making you a beneficiary of our future success. A workplace pension scheme. Two paid volunteering days annually – from beach cleans to supporting your local community. Apprenticeship opportunities in many disciplines, for any stage of your career. More than 250 perks and hundreds of exclusive deals and discounts. Lots of training and development programmes to grow and progress your career. Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill.