Senior Contract Manager

Churchill Services; East Midlands, Greater London; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Employee ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access and wellbeing support

Two volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing and inclusion initiatives

Recognition and rewards

Job summary

Churchill Services seeks a collaborative Senior Cleaning Contract Manager to oversee two Contract Managers and their rail-site portfolio from Derby to London. You will lead visits, drive service excellence, and maximise contract performance while shaping new business mobilisation and innovation initiatives.

You will combine hands-on site activity with strategic planning to ensure consistency, client satisfaction, and sustainable growth across the portfolio.

Qualifications

• Proven leadership experience at senior management level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

Skills

Senior leadership

Facilities management

Portfolio management

acquisitions and integrations

Stakeholder engagement

Strategic planning

People management

Commercial awareness

Operational improvement

Data-driven decision making

Education

Management Qualification

Job description

Location and Salary

Location: Derby and occasional travel to London
Salary: £45,000 - £50,000 per annum depending on experience + company car or car allowance + rail card

Role Summary

We're looking for a collaborative and people-focused Senior Cleaning Contract Manager to oversee a team of Contract Managers and their rail sites between Derby and London.

In this role, you'll lead and support a team of two Cleaning Contract Managers, helping them deliver excellent service while maximising contract performance across a portfolio of rail sites, helping to deliver on our train presentation contract. You'll take a hands-on approach combining site visits with strategic planning to ensure consistency, innovation, and client satisfaction across your portfolio.

You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.

Key Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

Key Qualifications

• Proven leadership experience at senior management level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Security and Clearance

Please note: Security clearance (DBS) and Vetting is required for this role.

Key Qualifications

• Management Qualification

Keywords

Senior Contract ManagerSenior Cleaning Operations ManagerSenior Cleaning Contract ManagerCleaning Operations Manager