Cleaning Contract Manager

Churchill Group; East Midlands; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion

Recognition and rewards

Job summary

Churchill Group is seeking a collaborative Senior Cleaning Contract Manager to oversee two Contract Managers and a portfolio of rail sites from Derby to London. You will blend hands-on site visits with strategic planning to drive service excellence, consistency, and client satisfaction across your portfolio.

You will contribute to new business mobilisation and innovation projects, lead reviews with stakeholders, and coach high-performing teams while expanding contract performance and margins.

Qualifications

• Senior management experience in FM or related sector.
• Proven ability to grow and manage large portfolios.
• Experience acquisitions and integrations with operational alignment.
• Strong leadership, coaching, and people management.
• Excellent stakeholder engagement and communication.
• Commercial awareness with data-informed decision making.
• Strategic and hands-on in implementing scalable processes.
• Driven to deliver client satisfaction across rail sites.

Responsibilities

• Lead strategic reviews with senior stakeholders.
• Monitor KPIs and quality metrics.
• Conduct site visits for compliance and service excellence.
• Oversee financial performance and improve margins.
• Collaborate with operations to respond to client feedback.
• Implement scalable processes for sustainable growth.

Skills

Strategic leadership

Financial oversight

Stakeholder engagement

Team coaching

Operational improvement

Data-driven decisions

FM industry experience

Contract management

Job description

We're looking for a collaborative and people-focused Senior Cleaning Contract Manager to oversee a team of Contract Managers and their rail sites between Derby and London. In this role, you'll lead and support a team of two Cleaning Contract Managers, helping them deliver excellent service while maximising contract performance across a portfolio of rail sites, helping to deliver on our train presentation contract. You'll take a hands‑on approach combining site visits with strategic planning to ensure consistency, innovation, and client satisfaction across your portfolio. You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team. As Senior Cleaning Contract Manager, you will:

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

Qualifications

• Proven leadership experience at senior management level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high‑performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data‑informed approach to decision‑making.
• A practical, solutions‑focused mindset with long‑term vision.
• The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.., You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

We are employee-owned, making you a beneficiary of our future success A workplace pension scheme Two paid volunteering days annually - from beach cleans to supporting your local community. You choose… Apprenticeship opportunities in many disciplines, for any stage of your career More than 250 perks and hundreds of exclusive deals and discounts Lots of training and development programmes to grow and progress your career Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill