Operations Manager

Churchill Services; Exeter; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access and wellbeing support

Volunteer days

Job summary

Churchill Services is seeking a collaborative Cleaning Operations Manager to oversee a portfolio of Cleaning contracts across Devon and Cornwall, Weston and Salisbury. You will lead a team of nine Account Managers and three Senior Account Managers, balancing site visits with strategic planning to drive service excellence and contract performance.

The role involves KPI monitoring, financial oversight, stakeholder engagement, and contributing to new business mobilisation.

Qualifications

• Proven leadership experience at senior management or director level within FM or related sector.
• Experience managing large portfolios with financial growth.
• Strong people leadership with coaching focus.
• Ability to drive strategic and operational improvements.

Responsibilities

• Lead three Senior Account Managers and nine Account Managers to deliver service excellence across Devon, Cornwall, Weston and Salisbury.
• Monitor KPIs, quality metrics and contract performance; identify trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth.

Skills

Leadership

Account management

Stakeholder engagement

Strategic planning

People leadership

Financial oversight

Job description

Location: Regional area between Devon and Cornwall with sites up to Weston and Salisbury
Salary: £50,000 - £55,000 per annum depending on experience + car or car allowance

We're looking for a collaborative and people-focused Cleaning Operations Manager to oversee a team of Senior Account Managers and Account Managers and their portfolio of Cleaning contracts between Devon and Cornwall, Weston and Salisbury.

In this role, you'll lead and support a team of three field-based Senior Account Managers and nine Account Managers, helping them deliver excellent service while maximising contract performance. You'll take a hands‑on approach-combining site visits with strategic planning‑to ensure consistency, innovation, and client satisfaction across your portfolio.

You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.

As Cleaning Operations Manager, you will:

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

As Cleaning Operations Manager, you will have:

• Proven leadership experience at senior management or director level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision‑making.
• A practical, solutions-focused mindset with long‑term vision.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help..

Please note: Security clearance (Enhanced DBS) is required for this role.

Keywords

Cleaning Operations ManagerSenior Account ManagerOperations Manager