Cleaning Manager

Thorn Baker Recruitment Ltd; Milton Keynes; On-site; GBP 39,000; Full time

Job summary

A recruitment agency is seeking an experienced Cleaning Manager for a 12-month fixed term contract in Milton Keynes. The position involves managing a team of around 40 Cleaners and Supervisors, ensuring the effective delivery of FM services. Key responsibilities include overseeing compliance and performance, leading improvement initiatives, and maintaining customer relationships. The role offers a competitive salary of up to £39,000 and requires immediate availability. Ideal candidates will have soft services FM experience and strong leadership skills.

Qualifications

• Proven operational leadership experience within soft services FM or large-scale cleaning environments.
• Strong commercial awareness with the ability to analyse data and meet KPIs.
• Skilled in team management and performance improvement.

Responsibilities

• Deliver facilities management services in accordance with the site service charter.
• Manage onsite FM projects as agreed with the Project Team.
• Act as the main point of contact between the customer and service providers.
• Monitor and report on service level agreements and performance indicators.

Skills

Operational leadership experience

Commercial awareness

Team management

Influencing and relationship building

Problem-solving

Health & Safety compliance

Job description

Are you immediately available for a fixed term contract role? Are you a manager with experience within Soft Services and Cleaning? If so I have the role for you!

Our client is currently recruiting for an experienced Cleaning Manager for a 12 month Fixed Term Contract for maternity cover on a large site in Milton Keynes. The role will see you managing an experienced established team of around 40 Cleaners and Supervisors across a 3 shift pattern.

The company is seeking a Cleaning Manager to support soft services operation at a busy site in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the client.

This is a fixed-term contract to cover leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required.

The role is paying up to £39,000 and following a successful appointment the company will seek to keep you on for another contract after the cover has ended.

Role Responsibilities

• Deliver facilities management services in accordance with the site service charter, SLA, and internal FM strategy.
• Manage onsite FM projects as agreed with the Project Team.
• Act as the main point of contact between the customer and service providers on a day-to-day basis.
• Monitor and report on service level agreements and performance indicators.
• Ensure supply partners deliver consistent service and excellent customer interactions.
• Track financial performance, ensuring delivery within budget and service requirements.
• Lead continuous improvement initiatives to enhance service delivery.
• Manage all compliance, audits, and statutory obligations to maintain full legal status.
• Build and maintain customer relationships, ensuring expectations are met and exceeded.
• Manage colleague relations in line with HR policy, promoting fairness and inclusion.
• Recruit, induct, and train colleagues to ensure high standards and competence.
• Ensure adherence to Health & Safety and COSHH policies at all times.
• Respond to urgent issues or incidents swiftly and effectively.
• Provide positive leadership, coaching others to meet objectives and maintain standards.
• Share best practice, encourage collaboration, and celebrate success within the team.
• Communicate effectively at all levels, adapting style to suit audience needs.
• Support change initiatives with resilience and a proactive mindset.

About You - Role Requirements

• Proven operational leadership experience within soft services FM or large-scale cleaning environments (distribution centre experience desirable).
• Strong commercial awareness with the ability to analyse data and meet KPIs.
• Skilled in team management, colleague development, and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation, and service excellence.
• Strong commitment to delivering a safe, clean, and fully compliant environment.

This role is to start within the next 2 weeks so if you are immediately available for a 12 month FTC then apply with your CV.

TE1