Claims Technician

Sedgwick; Bracklesham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Claims Technician (Adjusting Executive) to support the Loss Adjuster in handling claims. The role demands excellent communication and problem-solving skills to assist various stakeholders effectively. Candidates should possess experience in managing property claims and be adaptable to the demands of the environment. Competitive salary and comprehensive training offered, including the opportunity to earn professional qualifications in loss adjusting.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from home or office

Private healthcare plan

Life assurance

Employee assistance program

Voluntary benefits and discounts

Qualifications

• Previous experience in a commercial claims environment is essential.
• Ability to communicate complex details clearly and negotiate settlements.
• Willingness to achieve results and adapt to high volumes.

Responsibilities

• Support Loss Adjuster throughout the handling of claims.
• Act as a point of contact for customers, suppliers, insurers, and brokers.
• Translate policy terms and assessments into actionable steps.

Skills

Experience in managing property claims

Excellent communication skills

Conscientious and hard working

Flexible and adaptable

Education

Chartered Institute of Loss Adjusters' Cert CILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Technician

Job Location : - United Kingdom

Job Type : Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Adjusting Executives in the UK.

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. Your key responsibilities will include being a point of contact for customers and suppliers, Insurers and brokers. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward.

In this role, you’ll be the expert voice that brings clarity amid chaos, translating intricate policy terms and loss assessments into reassurance and actionable steps. You’ll coordinate with multiple stakeholders — from structural engineers to restoration specialists — all while keeping the claimant informed, supported, and confident in the process.

This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress for the right person.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast‑paced environment.

The skills you will have when you apply :

• Experience in managing property claims : Previous experience in a commercial claims environment is essential.
• Excellent communication skills : You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly and negotiate fair settlements for all.
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes

The skills that will be developed once working :

• Comprehensive Training : You'll receive all the Sedgwick‑specific training needed to excel in your role.
• Professional Development : We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you for this role :

Remuneration & more :

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Group Income Protection
• Employee assistance programme for employee wellbeing

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you :

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in‑between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital / family status, race, religion, sex or sexual orientation.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.