Claims Team Leader: Complex Claims & Escalations

Cigna; Greenock; On-site; GBP 80,000 - 100,000; Full time

Job summary

An international health insurer is seeking a Claims Team Leader to manage non-standard claims processes and lead a dedicated team. The ideal candidate will have proven experience in claims management, excel in building relationships, and enhance efficiencies in claims processing. Strong communication and leadership skills are essential for ensuring compliance and high customer satisfaction. This role offers opportunities for professional growth within a collaborative environment.

Qualifications

• Proven experience managing claims processes and familiarity with non-standard claims tasks.
• Ability to review and analyse claims for validity and fair settlements.
• Strong analytical skills to organise, prioritise, and meet deadlines.

Responsibilities

• Managing and overseeing non-BAU claims activities.
• Implementing and optimising procedures to increase claims processing efficiency.
• Providing high-quality customer service by responding to claim-related inquiries.

Skills

Strong verbal and written communication skills

Excellent organisational and prioritisation skills

Ability to make sound decisions based on claims experience

High attention to detail

Leadership skills

Job description

An international health insurer is seeking a Claims Team Leader to manage non-standard claims processes and lead a dedicated team. The ideal candidate will have proven experience in claims management, excel in building relationships, and enhance efficiencies in claims processing. Strong communication and leadership skills are essential for ensuring compliance and high customer satisfaction. This role offers opportunities for professional growth within a collaborative environment.