Claims Specialist Help Drivers Get Back on the Road

Red Dot Search UK; Bolton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm in Bolton is seeking a Claims Specialist to manage motor insurance claims from initial contact to settlement. The role requires excellent communication and empathy to assist drivers through stressful situations. Candidates should have experience in FNOL or Accidental Damage claims, strong attention to detail, and the ability to manage multiple cases simultaneously. This position offers a salary between £25,500 and £30,000, with opportunities for career advancement and support for CII studies.

Qualifications

• Experience in motor insurance claims, specifically FNOL or Accidental Damage.
• Excellent communication skills and the ability to empathize with customers.
• Strong attention to detail in documentation and decision-making.

Responsibilities

• Handle First Notification of Loss (FNOL) and Accidental Damage claims.
• Communicate with drivers, repairers, and engineers to manage claims efficiently.
• Assess damage and check insurance cover to settle claims fairly.
• Ensure documentation is compliant and thorough.
• Support teammates to resolve claims quickly.

Skills

Experience in motor insurance claims (FNOL or Accidental Damage)

Great communication and empathy

Attention to detail

Confident decision-making

Comfortable juggling several cases and systems

Education

CII studies or interest (fully supported)

Job description

Claims Specialist Help Drivers Get Back on the Road

£25,500 £30,000 | Bolton | MonFri 95

Tired of working in a claims role that feels like a tick-box exercise?

Heres a chance to join a team where your judgement matters, your efforts noticed, and your career can actually move forward.

What you’ll be doing : Claims Specialist

You’ll take charge of motor insurance claims from the first call to final settlement making life easier for customers who’ve just had one of the worst days of their week.

You’ll :

• Handle First Notification of Loss (FNOL) and Accidental Damage claims
• Talk with drivers, repairers, and engineers to keep claims on track
• Assess damage, check cover, and make fair settlement decisions
• Keep everything documented and compliant
• Support your teammates to get claims resolved quickly and right

What you’ll bring : Claims Specialist

• Experience in motor insurance claims (FNOL or Accidental Damage)
• Great communication and empathy you actually listen
• Attention to detail and confident decision‑making
• Comfortable juggling several cases and systems at once

Nice if you have : Claims Specialist

• CII studies or interest (fully supported)