Claims Specialist

Marley Risk Consultants Limited; Bishop's Cleeve; On-site; GBP 26,000 - 30,000; Full time

Job summary

A dynamic insurance consultancy in Bishop's Cleeve is seeking a Claims Specialist to manage structural warranty claims for homeowners. This role requires strong communication and organizational skills, as well as a commitment to customer service excellence. Experience in property or construction insurance is a plus, but not essential as training will be provided. The company offers a supportive work environment and benefits like a generous pension and private medical insurance.

Benefits

Generous company pension

Life Insurance

Private Medical Insurance

Gym membership

Employee Assistance Programme

Flexible working

Options in training to complete Cert CII

Qualifications

• Background in property/construction insurance is desirable but not essential.
• Strong verbal, telephony, and written communication skills.
• Excellent organizational and time management skills.
• Confident working independently and as part of a team.
• Keen to keep learning and develop your career.

Responsibilities

• Handle structural warranty claims from beginning to end.
• Provide excellent customer service to homeowners.
• Develop positive, professional relationships with customers.

Skills

Communication skills

Customer service

Organizational skills

IT systems proficiency

Teamwork

Adaptability

Education

Bachelor's degree

Tools

MS Word

Excel

Outlook

MS Teams

Job description

• On-site
• Yearly salary: £26,000 - £30,000

Job Description

About Marley Risk Consultants: We’re a friendly, dynamic and growing business looking for a new colleague to join our claims handling team. We’re at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.

About Your New Role

Working in our Cheltenham office, with the role title of ‘Claims Specialist’, you will handle structural warranty claims from beginning to end. Your customers will primarily be private homeowners, making a claim against the warranty on their new home. You may also deal with managing agents acting on behalf of a group of owners in the same building, such as a block of flats.

These claims tend not to have the same sense of urgency as general perils claims such as fire or flood, but they can be complex, are always interesting, and require a basic level of buildings knowledge – but don’t worry, if you don’t already have that, we’ll help you ‘build’ it! And, as ever, excellence in customer service is paramount.

Your team‑mates and line manager are here to support you as you get up to speed in your new role with us.

Your Skills And Experience

• A background in property/construction insurance is desirable but not essential as training will be given.
• Strong verbal, telephony and written communication skills.
• Excellent customer service skills.
• Confident working independently but also team spirited and able to quickly develop positive, professional relationships.
• Excellent organisational and time management skills.
• Experience of IT systems including MS Word, Excel, Outlook and MS Teams.
• Able to adapt to new challenges and change in a growing business.
• Keen to keep learning and develop your career.
• Bachelor's degree (preferred but not essential).

Benefits

• Generous company pension.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Gym membership.
• Employee Assistance Programme.
• Flexible working.
• Options in training to complete Cert CII