Claims Pet DA Consultant

Ageas; Greater London; Hybrid; GBP 40,000 - 50,000; Part time

Job summary

A leading insurance provider in the UK is seeking a Claims Pet Products Delegated Authority Consultant to manage relationships with Third-Party Administrators and drive governance of delegated claims authority. Key responsibilities include overseeing claims performance, ensuring compliance, and acting as a technical expert for pet claims. Candidates should have strong knowledge in Pet Insurance claims handling and delegated authority oversight. The role offers flexible working arrangements and a comprehensive benefits package.

Benefits

Flexible Working

Dental Insurance

Annual Bonus Schemes

Employee Loans

Car Salary Exchange

Return to work programme after maternity leave

Qualifications

• Expertise in Pet Insurance claims handling is essential.
• Experience in overseeing delegated authority arrangements is required.
• Ability to interpret claims MI for various departments.

Responsibilities

• Manage relationships with Third-Party Administrators and ensure compliance.
• Drive oversight on Consumer Duty and conduct risk.
• Oversee claims performance and customer experience.
• Act as a technical expert for complex claims.

Skills

Pet Insurance claims handling and product knowledge

Delegated Authority Oversight experience

MI & Insight Capability

Regulatory Awareness

Job description

Job Title: Claims Pet Products Delegated Authority Consultant

Target Start Date: ASAP

Contract Type: Permanent, Part Time, Full Time, Job Share option available

Salary Range: Up to £50,000, DOE

Location: Any UK Ageas office - hybrid

Closing Date for applications: Friday 2nd January

Ageas is looking for a dynamic individual to take the lead in managing relationships and driving governance of delegated claims authority for our Pet products. You’ll champion strong partnerships, keep a sharp eye on performance, and ensure our TPA delivers services that truly reflect Ageas’ promise of care, quality, and excellence.

This role may involve occasional supplier visits, including overnight stays when required.

Main Responsibilities as Claims Pet Products Delegated Authority Consultant

• Manage and maintain strong relationships with Third-Party Administrators ensuring compliance with regulations and alignment with Ageas objectives.
• Drive Consumer Duty and Conduct Risk oversight, ensuring customer outcomes meet regulatory expectations.
• Oversee claims performance, cost control, and customer experience.
• Act as a technical expert for Pet claims. Key Technical responsibilities include acting as a referral point for complex claims escalations, and embedding improvements to processes, controls, best practices and customer journeys.
• Engage with veterinary networks and industry bodies to strengthen market presence and influence.
• Collaborate with other Ageas teams to develop capability and mitigate risks.

Skills and experience you need as Claims Pet Products Delegated Authority Consultant

• Pet Insurance claims handling and product knowledge experience essential, ideally with strong veterinary network knowledge.
• Delegated Authority Oversight experience managing outsourced claims arrangements.
• MI & Insight Capability able to interpret claims MI and feed into Pricing, Underwriting, and Partners.
• Regulatory Awareness strong understanding on consumer duty and fair value frameworks.

Benefits you can enjoy at Ageas

• Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth - 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work - Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them - Partner Life Assurance and Critical Illness cover.
• Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work - Return to work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter, Women in Finance Charter, iCAN, and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.

Click on the ‘Apply button’ to be considered.

Important Notice – Recruitment Scam Alert

We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact [e-mail] with the subject FRAUD.