Claims Manager

Hooker & Heijden; Cheltenham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading claims management firm in Cheltenham is seeking an experienced claims manager to oversee the entire claims process between clients and underwriters. The ideal candidate will have strong communication skills and a proven track record in claims management. Responsibilities include liaising with clients and underwriters, managing claims in a timely manner, and ensuring all necessary documentation is prepared. This role is crucial for maintaining high standards of customer service and operational efficiency.

Qualifications

• Active claims management experience is essential.
• Commercial claims experience is beneficial.
• Qualification within insurance would be advantageous.
• Highly developed communication skills.
• Excellent attention to detail.
• Ability to develop strong client relationships.
• Provide the highest level of customer service.

Responsibilities

• Manage the claims process between clients and underwriters effectively.
• Liaise with clients and underwriters throughout the claim process.
• Ensure claims are loaded and lodged in a timely manner.

Skills

Communication skills

Attention to detail

Client relationship development

Customer service

Education

Insurance qualification

Job description

The key responsibility of this role is the Effective and timely management of the claims process between the client and the underwriter.

• Liaise with client and underwriter throughout the claim process to facilitate the process well / efficiently
• Follow-up with underwriter within set time frame to ensure client has the required authority / payment to proceed with repairs etc.
• Ensure all Underwriters settled claims received are completed in the system before the EOM close off
• Ensure all required supporting information is attached to claims before forwarding to underwriter
• Responsibility for ensuring all Claims are dealt with (loaded, lodged etc.) in a timely and correct manner
• Responsibility for managing the claims process and ensuring all claims are dealt with in a timely and accurate manner
• Appoint assessors for a claim when required
• Complete diary notes on a daily basis to ensure underwriters and clients are followed up in an appropriate and timely manner
• Manage workload in the claims area to meet deadlines and prevent a backlog of claims for settlement
• Follow-up with insurer within set time frame to ensure client has the required authority / payment to proceed with repairs etc.
• Maintain flexibility as key accountabilities of the position change to meet the changing needs of business as they grow, and also meet the needs of the client

Requirements

Active claims management experience is essential

Commercial claims experience is beneficial

Qualification within insurance would be advantageous

Highly developed communication skills

Excellent attention to detail

Ability to develop strong client relationships

Provide the highest level of customer service