Claims Handler

Cameron James Professional Recruitment; Ipswich; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an Account Executive in Ipswich. This role includes responsibilities such as client relationship management and claims recovery within the automotive logistics sector. Ideal candidates possess strong communication skills and a proficiency in Microsoft Office. Offering a salary up to £35k with hybrid working post-training, the position also provides a supportive environment with various benefits including holiday allowances and study assistance.

Benefits

Hybrid working after training

Up to 25 days holiday plus bank holidays

Pension and life insurance

Assistance towards study

Qualifications

• Strong communication skills in both writing and speaking.
• Proven track record of meeting deadlines and multi-tasking.

Responsibilities

• Support management of clients alongside Account Managers.
• Coordinate with external stakeholders like insurers.
• Manage monthly invoicing and financial compliance.
• Act as a liaison for technology clients.

Skills

Advanced MS Excel

Verbal and written communication

Video conferencing skills

Attention to detail

Ability to prioritize tasks

Education

Qualified to A-level standard or equivalent

GCSE Maths & English at Grade 5 (B) or above

Tools

Microsoft Word

Microsoft Outlook

Job description

Account Executive - Ipswich

Salary to 35k (negotiable DOE), Hybrid Working after training/probation , to 25 Days Holiday + Bank Holidays, Pension & Life Insurance, Assistance towards study and flex benefits

Our client are the leading provider of risk and claims management services to the global automotive logistics sector.

Our clients Industry Automotive logistics involves the movement of new motor vehicles from factories to their final point of sale. Because these vehicles are produced and sold worldwide, the client base is global, and claims can originate from any location.

Our Services

• Claims & Recovery: When vehicles are damaged during transit, our team reviews and adjusts claims according to agreed procedures. We then recover costs from the responsible logistics providers.
• Risk Management: We help clients reduce damage by analysing large datasets to identify trends and improve vehicle handling operations.
• Technology Leadership: We lead the sector in digital solutions, having recently launched new inspection systems and mobile apps. We continue to invest heavily in software to create new revenue streams and enhance client experience.

Our clients are Investors in People accredited and committed to being a Great Place to Work, offering a comprehensive benefits package and a supportive professional environment.

Role Purpose: Account Executive

The Account Executive supports the management of our clients alongside our Account Managers. You will be responsible for deliverables related to the implementation and maintenance of client relationships, requiring excellent communication and prioritisation skills in a fast-moving environment.

This role spans both traditional claims/recovery clients (manufacturers and distributors) and our emerging technology-led clients. While the services are technical, the role is initially focused on process adoption, with technical expertise developing over time. You will join an Account Management Group consisting of two Account Managers reporting to a Director.

Key Deliverables

Claims & Recovery Management

• On-boarding: Convert agreed services into live operations; establish dealer and carrier procedures; coordinate with external stakeholders like insurers.
• Reporting: Provide liquidity projections and data dashboards; highlight damage trends to internal teams; support client meetings with statistical analysis.
• Financial Compliance: Manage monthly invoicing, Purchase Orders (POs), and support debtor management objectives.
• Database Management (GID): Maintain and create data feeds; coordinate with third-party providers on data exchanges; manage client escalations.

Technology & Client Relations

• System Support: Act as a liaison for technology clients to ensure requirements are met; provide helpdesk and system administration support.
• Internal Liaison: Act as the bridge between clients and software developers to communicate technical needs clearly.
• Operational Integration: Lead client huddles and ensure operational teams are aligned with client requirements.

Skills and Experience

Essential

• Qualified to A-level standard (or equivalent).
• GCSE Maths & English at Grade 5 (B) or above.
• Advanced MS Excel, Word, and Outlook skills.
• Concise, well-structured verbal and written communication.
• Strong video conferencing skills and high attention to detail.
• Proven ability to meet fixed timescales and prioritize multiple tasks.

Desirable

• Interest in business intelligence analytics and data exchange technologies.
• Experience working directly with corporate clients.
• Competence in Project Management and acting on Management Information.
• A proactive approach with the ability to work independently and as part of a team.

If you wish to apply for the position please complete the link and a consultant from Cameron James will be in contact with you.