Claims Handler

NFP; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in Birmingham is seeking a dedicated Claims Handler to join their dynamic team. The role involves managing clients' claims, providing advice on policy coverage, and ensuring professional handling of inquiries. Successful candidates will have strong communication skills, at least 2 years' experience in commercial general insurance claims, and be adept at building business relationships. Competitive benefits and a hybrid working model are offered.

Benefits

Matched employer pension contributions

Comprehensive Private healthcare

Generous annual leave allowance

Lifestyle discounts

Initiatives for health and wellbeing

Qualifications

• Experience in handling Motor and/or Property Claims.
• Ability to build successful business relationships.
• Strong planning, organizational and time management skills.

Responsibilities

• Deal with incoming enquiries from clients, insurers and other third parties.
• Manage client’s claims and provide advice on policy coverage.
• Liaise with Insurers, Loss Adjusters and other third parties.

Skills

Good communication

High level of interpersonal skills

Planning and organizational skills

Experience of handling Motor and/or Property Claims

Experience in a Commercial Insurance setting

At least 2 years’ experience in managing commercial general insurance claims

Job description

Claims Handler

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Claims Handler to join our dynamic Claims team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Claims Handlers, you’ll be right at the forefront of helping us deliver this mission providing administration, progression and advocacy on our clients claims.

We’re looking for someone with:

• Good communication – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing.
• High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels.
• Planning, organisational and time management skills.
• Experience of handling Motor and/or Property Claims.
• Experience of working in a Commercial Insurance setting.
• Ideally at least 2 years’ experience in managing commercial general insurance claims.

Using these skills, you’ll be:

• Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
• Manage client’s claims and provide advice on policy coverage.
• Manage the First Notification of Loss process fast and efficiently.
• Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
• Liaise with Insurers, Loss Adjusters and other third parties.
• Provide administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.
• Undertake other duties as assigned which are commensurate with the role.

Who is NFP?

With over 600 people in the UK and Ireland and over 7,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance – helping them manage key risks.
• Health and safety – supporting them to create a safer workplace for their employees.
• Employee benefits – helping them reward their people more effectively.
• HR, people and talent – supporting employers and their people to thrive through changes and challenges.

What you’ll love about working here

• Working in a dynamic, fast‑paced organisation in an exciting industry.
• The opportunity to do globally impactful work from day one.
• Learning from industry and business line specialists with decades of experience.
• A huge variety of projects to work on and challenges to solve.
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being.
• A rich suite of employee benefits and out‑of‑work perk.

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions.
• Life Assurance and Group Income Protection.
• Lifestyle discounts for well‑known brands.

Work‑life balance

We appreciate the importance of your life outside of work and the benefits of an effective work‑life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working.
• Generous annual leave allowance.

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare.
• Healthcare cash plan.
• Additional days off throughout the year to focus on your wellbeing.

Charity and community work

• Numerous charity fundraising challenges and events throughout the year.
• Opportunities to volunteer and give back to the community.
• Award‑winning apprenticeship programme, helping local schoolchildren take their first steps into the world of work.

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas.
• Enjoy out‑of‑work events and socials to get to know your team better.
• Good office locations with plenty of opportunity to socialise outside of work.

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5‑Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board.
• Inclusive policies and procedures to ensure all of our people are treated fairly.
• Access to Business Resource Groups that can support with multiple key challenges.

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.