Claims Coordinator

Transport UK London Bus; Greater London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading public transport provider is looking for a Claims Coordinator to manage accident and claims processes at the Walworth depot. This role includes identifying trends in incidents, coordinating investigations, and collaborating with internal teams and external stakeholders to mitigate risk. Key skills include strong attention to detail, IT proficiency in Word and Excel, and effective communication. The position offers various employee benefits and requires a flexible approach to meet work demands.

Benefits

Free travel on all TfL routes for you and a friend

Employee assistance program

Contributory pension scheme

Life insurance within pension scheme

Retail discounts from various brands

Qualifications

• Must have strong IT skills especially in Word and Excel.
• Must be well organised with a good attention to detail.
• Effective communication skills essential for the role.

Responsibilities

• Collate necessary information for claims and investigations.
• Coordinate investigation of incidents notified via Customer Care.
• Monitor recovery cheques received and report variances.

Skills

Organised with good attention to detail

Strong IT skills, particularly Word and Excel

Effective communication skills

Account management skills

Comfortable working independently and in a team

Flexible approach to work hours

Job description

Claims Coordinator

Application Deadline: 15 December 2025

Department: Finance

Employment Type: Part Time

Location: Walworth Depot

Reporting To: Insurance and Claims Manager

Description

An exciting opportunity has arisen for a Claims Coordinator based in our Finance Department at our Walworth depot.

Accident and claims management is critical to the business. The purpose of this role is to both identify patterns and trends that will help mitigate future accidents, as well as working alongside the Insurance and Claims partners to minimise the risk and cost of third party claims arising once unfortunate incidents have taken place.

Working closely with other internal staff to support accident investigations, collating information from third parties and depots, and liaising with company claims handlers, this role is fundamental from both a safety and cost perspective.

Key Responsibilities

• Collating the necessary information for claims and investigations, and sharing it with our Wider Claims Team and Depots.
• Coordinating the investigation of incidents notified via Customer Care and TPs, looking to mitigate the risk of claim arising.
• Investigating Police Requests, acting upon the receipt of Court Documents, and MOJ Portal Claims, working within specific time constraints.
• Keeping up to date records of incidents/claims, specifically employee injuries and high value claims. Reporting weekly to the I&C manager on serious incidents.
• Supporting our claims handlers and internal engineering teams in the collation of Cost of Repair forms for uninsured loss recoveries. Providing reports on Outstanding CORs for the Insurance & Claims Manager and members of the finance team.
• Monitoring recovery cheques received, reporting on any variances.
• To support the Insurance & Claims manager in improvements and best practice across the business in conjunction with the wider claims team.
• Attend quarterly meetings with Insurance & Claims Manager and the wider claims team.
• Attend quarterly DSM Meeting with DSMs and Operations Manager.
• To liaise with the FNOL & Intervention provider, claims handlers, solicitors and loss adjusters.
• Other ad‑hoc administrative tasks such as managing the post for the department.

Skills, Knowledge and Expertise

• Be well organised with good attention to detail.
• Have strong IT skills, particularly Word and Excel.
• Have effective communication and customer relation skills (written and verbal).
• Have account management skills to co‑ordinate multiple external stakeholders.
• Be comfortable working as a part of a team and equally on own initiative.
• Have a flexible approach and be prepared to work outside normal hours to meet deadlines or work demands.

Benefits

• Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months)
• Free online and face-to-face counselling, legal advice and more through our employee assistance programme
• Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax‑free lump sum if you die while you’re employed by us
• Life insurance (if you sign up to the pension scheme)
• Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more