Claims Adjuster

Canopius; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global specialty lines insurer in the City of London is seeking an experienced claims professional focused on Equine insurance. The successful candidate will manage claims from initiation to settlement, ensuring high-quality service delivery while collaborating with stakeholders. A strong background in claims handling, particularly in Equine Mortality and Liability, is essential. The role offers a competitive salary and a range of employee benefits, including a hybrid working model.

Benefits

Hybrid working

Competitive base salary

Non-contributory pension

Discretionary bonus

Health and dental cover

Qualifications

• An experienced claims handler with knowledge of handling Equine Mortality and Liability claims.
• Strong claims negotiation skills and strategic thinking.
• Ability to manage complex issues and escalate appropriately.

Responsibilities

• Proactively adjust Equine claims from first advice through to conclusion.
• Maintain collaborative relationships with internal and external stakeholders.
• Ensure delegated claims are managed in accordance with claims values.

Skills

Claims handling

Policy coverage assessment

Claims negotiation

Stakeholder management

Strategic thinking

Customer service focus

Job description

Job Description

The Role

Canopius has a market leading equine underwriting and claims team with extensive experience and established market relationships. They underwrite a wide range of mortality and liability business, and the broad scope of the underwriting portfolio provides an opportunity for the successful candidate to work across a wide variety of equine risks.

Canopius is seeking a claims professional with knowledge of handling claims in the London Equine insurance market. The individual will proactively adjust claims from their initial notification through to settlement. They will need to act as a subject matter expert for the portfolio and collaborate effectively with the underwriting and existing team.

Our Claims Vision is “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market” and is at the core of everything we do.

Key Responsibilities

• Proactively adjust Equine claims from first advice through to conclusion.
• Work within your claims authority and in accordance with the Canopius Claims Vision and claims manual; ensuring and delivering the very highest service to all our customers by effectively driving claims through to resolution.
• Ensure that sufficient financial provisions, in accordance with the Canopius reserving philosophy, are held for all claims within your portfolio.
• Nurture and maintain collaborative working relationships with internal and external stakeholders; in particular with the underwriters and actuaries.
• Ensure delegated claims are managed in accordance with Canopius’ claims values; ensuring effective oversight of TPAs/Service Providers via regular reporting on key performance indicators, peer reviews, file reviews and generally sharing of best practice.
• Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes whilst controlling costs and reducing claims leakage.

Skills And Experience

• An experienced claims handler with knowledge of handling Equine Mortality and Liability claims.
• Claims technical expertise to include policy coverage and liability assessment, claims negotiation skills and claims strategy. Understanding and applying legal, regulatory and territorial issues relating to the policy wordings.
• Ability to prioritise and proactively meet deadlines.
• A positive, enthusiastic and confident disposition.
• A passion for learning and a keen interest in current events.
• A strategic thinker with strong communication skills; able to articulate their point of view in a clear and considered manner.
• A collaborative and thoughtful approach to stakeholder management.
• A professional approach to interact appropriately with management.
• Ability to work both independently and as a team player.
• Ability to manage complex issues and problems and escalates appropriately.
• Willingness to take responsibility and accountability.
• Acting with honesty, integrity and fairness at all times.
• Customer focused and keen to provide the highest quality of service delivery.

Our Benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non‑contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

ABOUT US

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

About Canopius

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.