Christmas Customer Assistant - Cafe - Lancaster

Marks and Spencer; Lancaster; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer is seeking an Operations Assistant for our store cafe. You will be a brand ambassador delivering high-quality food and drink, handling orders quickly, and supporting a high-performance team.

The role requires flexibility, teamwork and the ability to work in a busy, customer-focused environment with strong food safety practices. Digital tools will be used to take orders and keep customers satisfied.

Qualifications

• Excellent customer service in a fast-paced cafe setting.
• Ability to stay calm under pressure while handling peak periods.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Deliver five-star service in a high-pressure cafe environment.
• Take and fulfil orders accurately and efficiently using digital tools.
• Maintain food safety standards and manage queues to keep customers moving.

Skills

Customer service

Calm under pressure

Digital tools

Tools

POS system

Job description

Summary

Operations Assistant

All the details

Working Pattern:

Monday 12:00-16:00
Tuesday 12:00-16:00
Thursday 12:00-16:00
Friday 12:00-16:00
Saturday 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and

#Christmas