Christmas Customer Assistant - Café - Derby Eagle Centre

Marks & Spencer; East Midlands; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group is seeking a Cafe Customer Assistant to join our in-store café team. This hands-on, fast-paced role focuses on delivering warm, five-star service and helping customers choose great food and drinks.

You’ll work early shifts across Week 1 and Week 2 as listed, stay calm under pressure, use ordering tools digitally, and support colleagues to keep the café running smoothly during busy periods. Flexibility and teamwork are essential for success.

Qualifications

• Hands-on, fast-paced cafe environment.
• Must be digitally confident to use ordering tools.
• Deliver five-star service while maintaining food safety.
• Flexible and able to work across shifts.

Responsibilities

• Take and fulfil orders using cafe tools.
• Recommend food and drinks to customers.
• Ensure the cafe operates smoothly during busy periods.
• Support colleagues and maintain cleanliness.

Skills

Customer service

Teamwork

Digital literacy

Calm under pressure

Tools

POS system

Job description

Cafe Customer Assistant

Work Pattern

Week 1

Sunday 08:00-14:00
Wednesday 07:00-13:00
Thursday 07:00-13:30
Friday 07:00-14:00

Week 2

Monday 07:00-13:00
Wednesday 07:00-13:00
Friday 07:00-13:30
Saturday 07:00-14:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas