Christmas Customer Assistant - Café - Llanelli Parc Trostre Retail Park

Marks and Spencer; Llanelli; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer in Llanelli is hiring a Cafe Customer Assistant for our busy M&S Café. The role is hands-on and fast-paced, requiring calm under pressure and a commitment to five-star service. You will help customers with food and drink choices and ensure the café runs smoothly.

Being digitally confident is essential as you use tools to take and fulfil orders quickly, while upholding strict food safety standards. Teamwork and flexibility are valued to deliver outstanding customer experiences.

Qualifications

• Customer service experience or aptitude for hospitality.
• Ability to use digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Maintain high food safety standards during busy periods.
• Recommend food and drinks to customers as a brand ambassador.
• Support colleagues to keep the café running smoothly during peak times.

Skills

Customer service

Digital proficiency

Food safety awareness

Teamwork

Tools

Order-pOS/handheld tools

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern:

• Wednesday: 12.00- 16.00
• Thursday: 12.00 - 16.00
• Friday: 12.00 - 16:00
• Saturday: 12:00 - 16.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas