Christmas Customer Assistant - Cafe - Chester

Marks and Spencer; Chester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer in the United Kingdom is hiring a Cafe Customer Assistant for our in-store cafe. You will take and fulfil orders, help keep the cafe running smoothly, and deliver warm, five-star service even during peak times.

The role is shift-based with Wednesday, Thursday and Saturday 11:00–16:15, and you may be asked to work up to full-time hours in the weeks around mid-December. You’ll be a brand ambassador, upholding food safety and customer care standards.

Qualifications

• Digital confidence to use ordering tools.
• Ability to work in a fast-paced environment.
• Maintain food safety standards while handling multiple orders.
• Provide warm, five-star customer service.
• Be a strong team player with flexible shifts.

Responsibilities

• Take and fulfil customer orders efficiently.
• Keep the cafe clean, organised and stocked during busy periods.
• Assist in food preparation and service while maintaining quality.
• Deliver quick, friendly service and manage queues effectively.
• Support colleagues to meet customer needs during peak times.

Skills

Digital literacy

Customer service

Fast-paced environment

Food safety

Teamwork

Tools

POS system

Job description

Summary

Cafe Customer Assistant

All the details

Working Pattern

Wednesday: 11:00 - 16:15
Thursday: 11:00 - 16:15
Saturday: 11:00 - 16:15

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.

#Christmas