Christmas Customer Assistant - Cafe - Metro Centre

Marks & Spencer Plc; Gateshead; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Gateshead cafe is seeking a Cafe Customer Assistant to join our team. You will serve customers, help prepare and deliver food and drinks, and thrive in a busy store cafe environment.

You’ll use digital tools to take and fulfil orders, ensure food safety, and support colleagues during peak times. You will stay calm under pressure while delivering five-star service to customers.

Qualifications

• Experience in fast-paced retail environment is beneficial.
• Strong communication and interpersonal skills.
• Comfortable using digital ordering tools and screens.

Responsibilities

• Greet customers and take orders at the cafe.
• Fulfil orders quickly while maintaining quality.
• Maintain food safety and cleanliness standards.
• Work with a high-performing team during busy periods.
• Assist colleagues to ensure smooth cafe operation.

Skills

Customer service

Digital skills

Teamwork

Job description

Cafe Customer Assistant

Work Pattern
Sunday: 11:00 - 15:00
Thursday: 12:00 - 18:30
Saturday: 12:00 - 16:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas