Christmas Customer Assistant - Cafe - Chester

Marks & Spencer Plc; Chester; On-site; GBP 12,398,000 - 15,154,000; Part time

Job summary

Marks & Spencer Plc is seeking a friendly Café Associate for our M&S Café in Chester to deliver warm, five‑star service during busy periods. You’ll greet customers, take orders, fulfil food and drink orders quickly, and help keep the café operating smoothly under pressure.

You’ll be digitally confident, using our POS tools to process orders, uphold impeccable food safety standards, support teammates, and adapt to pace with a can-do attitude during peak demand.

Qualifications

• Experience in café or fast-paced retail environments is preferred.
• Comfort handling orders and delivering quick, accurate service.
• Ability to navigate POS tools and communicate clearly with customers.

Responsibilities

• Take and fulfil customer orders at the café counter.
• Ensure orders are prepared accurately and promptly.
• Maintain high food safety and hygiene standards during service.
• Assist teammates to manage busy queues and peak times.
• Adapt to changing priorities and support a high‑performance team.

Skills

Customer service

Digital literacy

Teamwork

Calm under pressure

Food safety awareness

Tools

POS system

Order fulfilment tools

Job description

Working Pattern

Wednesday: 11:00 - 16:15
Saturday: 11:00 - 16:15

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.