Christmas Customer Assistant - Cafe - Westwood Cross

Marks and Spencer; Broadstairs; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer in Broadstairs operates a busy cafe where team members deliver warm, five-star service and high-quality food and drinks. You will be a brand ambassador, confidently recommending items while keeping the cafe running smoothly during peak periods.

We value speed, accuracy, and safety, with team players who can adapt quickly, work across shifts, and support colleagues to meet customer needs in a fast-paced retail environment.

Qualifications

• Experience in a cafe or fast-paced service environment.
• Ability to handle busy periods with composure and efficiency.
• Comfort with using digital tools to take and fulfil orders.

Responsibilities

• Serve customers with warmth and five-star service, even during peak times.
• Take and fulfil orders quickly using the cafe tools and POS system.
• Maintain high food safety standards and keep the cafe clean and organised.
• Support colleagues and adapt to flexible staffing needs as required.

Skills

Customer service

Food safety

Digital tools

Teamwork

Tools

POS system

Job description

All the details

Sunday 08:00 - 12:00

Monday 08:00 - 14:30

Wednesday 08:00 - 12:00

Thursday 08:00 - 14:30

Friday 11:30 - 18:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.