Christmas Customer Assistant - Café - Winchester

Marks and Spencer; Winchester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Café in Winchester is recruiting for a Christmas-season role. This hands-on, fast-paced position focuses on taking and fulfilling orders, serving customers, and delivering five-star service during peak periods in our store café.

You will be digitally confident using order tools, uphold food safety standards, and work closely with the team. Flexibility to cover shifts during December is essential for this rewarding role.

Qualifications

• Being digitally confident is essential.
• You will deliver five-star service in a fast-paced environment.
• Flexibility to work varying shifts during the festive period.

Responsibilities

• Take and fulfil orders quickly using our tools.
• Maintain excellent food safety standards while handling orders and queues.
• Be a brand ambassador by delivering warm, five-star service.
• Support colleagues and contribute to a high-performance team.
• Adapt to busy periods and work where needed with pace.

Skills

Digital confidence

Customer service

Food safety

Job description

Thursday: 10.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

All the details

Work Pattern

Sunday: 10.30-15.30

Monday: 10.00-15.00

Thursday: 10.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? #christmas