Christmas Customer Assistant - Cafe - Ballymena

Marks & Spencer Plc; Ballymena; On-site; GBP 1,240,000 - 1,515,000; Full time

Job summary

Marks & Spencer in Ballymena is recruiting a Cafe Customer Assistant to join the M&S Café, a busy frontline role delivering warm, five-star service while making great food and drink recommendations. You’ll be a brand ambassador helping the café run smoothly, even at peak times.

The role requires digital confidence to take and fulfil orders quickly, maintain food safety standards, and work with the team to deliver fast, friendly service under pressure.

Qualifications

• Deliver warm, five-star service to customers in a fast-paced café environment.
• Maintain food safety standards and cleanliness at all times.
• Be digitally confident to take and fulfil orders quickly using store tools.

Responsibilities

• Take customer orders and serve food and drinks.
• Maintain café cleanliness and operate smoothly during busy periods.
• Collaborate with team to meet customer needs and uphold quality service.

Skills

Customer service

Calm under pressure

Effective communication

Tools

POS / ordering tools

Job description

Cafe Customer Assistant

Work Pattern
Monday 10:00 - 14:00
Thursday 13:30 - 17:30
Friday 13:30 - 17:30
Saturday 13:30 - 17:30

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas