Christmas Customer Assistant - Cafe - Lisburn

Marks & Spencer Plc; Lisburn; Presencial; GBP 18.000 - 21.000; Jornada completa

Descripción de la vacante

Marks & Spencer Plc is hiring for a Cafe Customer Assistant to join the in-store café team. You will work in a fast-paced environment, take and fulfil orders, and ensure high-quality service during peak times.

You will use our digital tools to process orders quickly, while maintaining food safety standards and supporting colleagues to deliver five-star service to customers.

Formación

• Experience delivering high-quality customer service in fast-paced environments.
• Able to communicate clearly and positively with customers and colleagues.
• Comfortable using digital tools to take and fulfill orders.

Responsabilidades

• Take and fulfil customer orders using POS and other digital tools.
• Maintain food safety and service standards during peak hours.
• Support colleagues to ensure smooth café operations and timely service.

Conocimientos

Customer service

Teamwork

Flexibility

Digital literacy

Herramientas

POS systems

Descripción del empleo

Cafe Customer Assistant

Work Pattern

• Monday 1100-1800
• Wednesday 1100-1800
• Friday 1100-1800
• Saturday 1100-1800

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas