Christmas Customer Assistant - Cafe - Newtownbreda

Marks & Spencer Plc; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Belfast's store cafe is seeking a hands-on team member to deliver warm, five-star service during peak times. You’ll handle orders quickly and provide food and drink recommendations while keeping customers moving.

Being digitally confident helps you use our tools to take and fulfil orders fast, maintain food safety standards, and stay calm under pressure. Teamwork and flexibility are essential for success.

Qualifications

• Experience in a fast-paced cafe environment is beneficial.
• Able to use digital tools to take and fulfil orders quickly.

Responsibilities

• Be a brand ambassador delivering five-star service during peak periods.
• Make food and drink recommendations to customers.
• Ensure cafe operates smoothly and handle high-paced queues.
• Use digital tools to take and fulfil orders efficiently.
• Maintain impeccable food safety standards and stay calm under pressure.
• Work as part of a high-performance team with flexibility for shift needs.

Skills

Customer service

Digital literacy

Job description

Working Pattern:

Sunday 18:00-22:00
Friday 18:00-22:00
Saturday 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas