Christmas Customer Assistant - Café - Lisburn

Marks & Spencer Plc; Lisburn; On-site; GBP 19,000 - 23,000; Part time

Job summary

Marks & Spencer Plc is seeking a Cafe Customer Assistant to join the M&S Café, delivering warm, five‑star service in a fast‑paced environment.

You will be the brand ambassador, taking and fulfilling orders quickly using our digital tools, while maintaining strict food safety standards and collaborating with the team to keep the café running smoothly during peak times.

Qualifications

• Brand ambassador and customer‑facing role.
• Ability to use digital tools to process orders quickly.
• Uphold high food safety standards without compromise.

Responsibilities

• Take and fulfil orders quickly.
• Maintain impeccable food safety standards.
• Deliver five‑star service under pressure.
• Support colleagues and contribute to a high‑performance team.
• Adapt quickly and work where needed.

Skills

Brand ambassador

Digital confidence

Food safety

Teamwork

Customer focus

Pressure handling

Job description

Cafe Customer Assistant

Work Pattern

• Sunday 13:00 - 17:00
• Monday 18:00 - 22:00
• Wednesday 18:00 - 22:00
• Saturday 17:00 - 21:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.